Turndown Attendant Part Time - The Langham, Chicago

Langham-Hote; Chicago (IL); On-site; USD 30,000 - 37,000; Part time

Benefits offered by this job

Vacation time

401k plan

Pet insurance

Free meals

Uniforms

Free hotel stays

Discounted parking

Job summary

The Langham, Chicago is seeking a Turndown Attendant to provide turndown service and clean guest rooms to the hotel's established standards. You will handle guest requests, report maintenance needs, and ensure room confidentiality.

This role requires English fluency, attention to detail, teamwork, and the ability to work with minimal supervision. Prior hospitality experience preferred; High School diploma typically expected.

Qualifications

• Fluency in English both verbal and non-verbal.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.

Responsibilities

• Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Report any maintenance deficiencies and handling guest requests or complaints.
• Ensure the confidentiality and security of all guest rooms.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs and respond promptly to inquiries.
• Resolve guest complaints to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Use correct cleaning chemicals per OSHA regulations and hotel requirements.
• Transport supplies to assigned guest rooms and position securely.
• Update status of rooms cleaned and turned down on assignment sheet.

Skills

Fluency in English

Hospitality experience

Attention to detail

Teamwork

Education

High school graduate

Job description

DEPARTMENT:

Housekeeping

JOB TITLE:

Turndown Attendant

REPORTS TO:

Director of Housekeeping and Housekeeping management team

SUPERVISES:

n/a

PRIMARY OBJECTIVE OF POSITION:

Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Needs to be fully versed on Forbes housekeeping and service standards in relation to turn down.

RESPONSIBILITIES AND JOB DUTIES:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.


• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.


• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.


• Maintain positive guest relations at all times.


• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.


• Resolve guest complaints, ensuring guest satisfaction.


• Monitor and maintain cleanliness, sanitation and organization of assigned work areas


• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.


• Transport cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.


• Provide turndown service to designated rooms on assignment sheet:


• Empty trash containers, remove all dirty terry and replace with clean par to designated layout.


• Replace soiled bed sheets and turndown bed.


• Place specified items in designated locations (turndown amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control).


• Set radio to designated station and volume.


• Refresh ice bucket, tray and glasses.


• Close drapes/shutters.


• Set lighting and thermostat to designated levels.


• Remove In Room Dining trays/tables/items from room to elevator service landing.


• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.


• Replace facial, toilet tissue and bathroom amenities in correct amount and location.


• Clean guest rooms as assigned/needed.


• Update status of rooms cleaned and turned down on assignment sheet.


• Empty vacuum bag and wipe vacuum clean.


• Ensure security of any assigned guest room keys.


• Report any damages or maintenance problems to the Supervisor.


• Turn over any lost and found items from guest rooms to the Supervisor.


• Make up cribs and rollaway beds according to Langham’s Blissful bedding standards


• Stock cleaning supply caddies.


• Re-hang/refold clothes and tidy up bathroom sink


• Complete any other job requested by supervisor

PHYSICAL DEMANDS:

• Exert physical effort in transporting 20lbs to 50lbs


• Endure various physical movements throughout the work areas.


• Satisfactorily communicate with guests, management and co-workers to their understanding.

SPECIAL SKILLS REQUIRED:

• Fluency in English both verbal and non-verbal.


• Ability to:


• Perform job functions with attention to detail, speed and accuracy.


• Prioritize and organize.


• Be a clear thinker, remaining calm and resolving problems using good judgment.


• Follow directions thoroughly.


• Understand guest’s service needs.


• Work cohesively with co-workers as part of a team.


• Work with minimal supervision.


• Maintain confidentiality of guest information and pertinent hotel data.

EDUCATION REQUIRED:

High School graduate preferred.

EXPERIENCE REQUIRED:

Prior hospitality experience preferred.

LICENSES OR CERTIFICATES:

None.

SALARY RANGE:

$22.16 - $27.70

Benefits for part-time, on-call and temporary workers includes:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)


• 401k plan with Roth option (Employer match up to 4% after one year of employment)


• Pet Insurance, ID Theft Protection Coverage, Prepaid Legal (available for purchase)


• Free meals while on duty


• Uniforms and cleaning of uniforms (for applicable positions)


• Free and discounted hotel stays


• Discounted parking

EOE, Including, Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/