House Attendant

Sonesta International Hotels; Brentwood (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated House Attendant to join their dynamic team. This role involves supporting the housekeeping team by ensuring cleanliness and organization throughout the hotel, assisting with laundry tasks, and responding promptly to guest requests. The ideal candidate will thrive in a fast-paced environment and possess a strong commitment to service excellence. With opportunities for growth and a supportive work culture, this position promises to be rewarding for those passionate about hospitality and guest satisfaction.

Benefits

Health Insurance

401(k)

Paid Leave

Hotel Discounts

Educational Assistance

Qualifications

• Some previous housekeeping experience preferred.
• Ability to lift up to 75 pounds and stand for long periods.

Responsibilities

• Assist Room Attendants with cleaning and organizing tasks.
• Monitor and operate laundry equipment as needed.
• Respond to guests' requests and maintain cleanliness.

Skills

Housekeeping Experience

Customer Service

Physical Stamina

English Fluency

Education

High School Diploma

Tools

Cleaning Chemicals

Job description

Join to apply for the House Attendant role at Sonesta International Hotels

Job Description Summary: The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager.

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.
• Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, vacuuming floors, and removing non-floor closet items for storage.
• Respond to guests’ requests in a timely and efficient manner.
• Clean designated areas such as public restrooms, storage rooms, and other public spaces.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests, guest complaints, and deliver housekeeping/room supplies to ensure guest satisfaction.
• Minimize waste of supplies and amenities within all housekeeping areas.
• Deliver lost and found items according to procedures.
• Assist with deep cleaning projects as needed.
• When assigned to laundry, monitor supplies and equipment, operate washers and dryers, inspect linens for damages, and fold and store clean linens, reporting damages to supervisor.
• Promote teamwork and quality service through communication with other shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience preferred.
• Background in extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Basic reading, writing, and math skills preferred.
• Physical ability to stand, bend, climb, kneel, and move about the facility frequently.
• Ability to lift up to 75 pounds.
• Regular use of cleaning chemicals required.
• Availability to work mornings, evenings, weekends, and holidays.

Additional Information

• Pay Range and benefits include health insurance, 401(k), paid leave, hotel discounts, educational assistance, and more.
• Sonesta is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• Complete a full application and attach a resume when applying; incomplete applications will not be considered.