Overnight House Attendant

HHM Hospitality; City of Ithaca, Sanford (NY, NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated House Person to ensure cleanliness and organization in public hotel areas. This role involves maintaining high standards of guest service and sustainability, making it essential for the satisfaction of hotel guests. As part of a supportive team, you will engage with guests, perform various cleaning tasks, and contribute to a positive work environment. If you are passionate about hospitality and enjoy working in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Previous housekeeping experience or equivalent training preferred.
• High school diploma preferred.

Responsibilities

• Clean and maintain public hotel areas according to established standards.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Respond to guest inquiries and provide assistance.

Skills

Housekeeping

Customer Service

Attention to Detail

Safety Practices

Education

High School Diploma

Job description

Overview

Opportunity: House Person

Clean and maintain public hotel areas according to established brand/hotel guest service and sustainability standards. This is an overnight shift.

Your Growth Path

Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager

Your Focus

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from service landings and dispose of it in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up linen from hotel floors and transport it to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and provide assistance.
• Work as a room attendant during staffing shortages or peak periods.
• Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High school diploma preferred.
• Previous housekeeping experience or equivalent training preferred.

Work Environment and Context

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending, and kneeling to reach all areas.
• Usage of cleaning chemicals.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.

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