House Attendant

Sonesta International Hotels; Anaheim (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated House Attendant to join their dynamic team. In this role, you will support the Housekeeping Management Team by assisting Room Attendants with essential tasks, ensuring cleanliness and organization throughout the hotel. You'll have the opportunity to engage with guests and contribute to their satisfaction while promoting teamwork and quality service. This position offers a chance to grow within a supportive environment that values your contributions and provides comprehensive benefits, including health insurance and paid time off. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account with Company Match

401(k) Plan with Match

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Paid Parental Leave

Life and Disability Insurance

Employee Perks and Discounts

Qualifications

• Previous housekeeping experience preferred.
• Ability to lift or pull up to 75 pounds.

Responsibilities

• Assist Room Attendants with linens and supplies.
• Maintain cleanliness of public areas and respond to guest requests.

Skills

Housekeeping Experience

Physical Ability

Customer Service

Basic Math Skills

Education

High School Diploma

Tools

Commercial Cleaning Chemicals

Job description

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Job Description Summary

The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager.

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.
• Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and vacuuming floors.
• Respond to guests’ requests in a timely manner.
• Clean designated areas such as public restrooms, storage rooms, and other public spaces.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests, guest complaints, and deliver housekeeping/room supplies to ensure guest satisfaction.
• Minimize waste of supplies and amenities.
• Deliver lost and found items according to procedures.
• Assist with deep cleaning projects as needed.
• When assigned to laundry, monitor supplies and equipment, operate washers and dryers, inspect linens, and report damages.
• Promote teamwork and quality service through communication with other shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Previous housekeeping experience preferred.
• Experience in extended stay industry preferred.
• Fluent in English; other languages beneficial.
• Basic reading, writing, and math skills preferred.
• Physical ability to stand, bend, climb, kneel, and move about the facility.
• Ability to lift or pull up to 75 pounds.
• Use of commercial cleaning chemicals required.
• Availability to work mornings, evenings, weekends, and holidays.

Additional Job Information

Pay Range: $17.00 - $18.00/hr, depending on experience.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Plan with Match
• Paid Vacation and Sick Days
• Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Life and Disability Insurance
• Employee Perks and Discounts

Sonesta is an equal opportunity employer. Complete a full application and attach a resume; incomplete applications will not be considered.