House Account Manager

Intercard; Ascalon (MO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with 6% company match

Medical and dental insurance

Vision insurance

Paid Time Off

Paid holidays

Job summary

Intercard, a leader in cashless technology for entertainment venues, seeks a House Account Manager to manage a portfolio of accounts, grow revenue, and maintain executive relationships.

The role focuses on relationship management, upselling, and cross-selling, with travel ~10% and an in-office requirement at our St. Louis, MO headquarters.

Qualifications

• Proven experience in account management and sales.
• Experience with CRM systems; NetSuite preferred.
• Strong communication, negotiation and closing skills.
• Ability to travel ~10% as needed.
• Office-based role at St. Louis, MO headquarters.

Responsibilities

• Manage a portfolio of house accounts and serve as the primary customer contact.
• Build and maintain long-term relationships to increase retention and engagement.
• Identify sales opportunities within existing accounts and present products and services.
• Negotiate contracts, close sales, and support revenue growth.
• Coordinate with cross-functional teams to resolve customer issues and improve experience.
• Forecast sales performance and maintain accurate CRM data.

Skills

Account management

Sales

CRM

NetSuite

Microsoft Excel

Negotiation

Communication

Tools

NetSuite

Microsoft Excel

Job description

Location: St. Louis, MO | In Office

Job Type: Full-Time

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Travel: Approximately 10%

Salary: $60,00-$70,000 and commission 10,000+ and performance bonus

Who We Are

At Intercard, we make going cashless easy.

Since 1989, Intercard has been developing innovative cashless technology for the amusement and entertainment industry. Headquartered in St. Louis, we provide hardware, software, and support to entertainment businesses around the world, including family entertainment centers, bowling centers, cinemas, cruise ships, and more.

We're an established company with a global customer base and a continued focus on reliable technology and exceptional customer experiences.

About the Role

We're looking for an experienced House Account Manager to manage, retain, and grow a portfolio of assigned customer accounts.

This is a sales and account management position focused on customer relationship management, account growth, new business development, customer retention, and revenue growth.

The House Account Manager will serve as a primary point of contact for customers. This role will identify sales opportunities within existing accounts, present products and services, manage customer needs, and build relationships with key decision-makers and executive-level stakeholders.

The ideal candidate is an experienced Account Manager, Key Account Manager, Sales Account Manager, or sales professional with strong customer service, communication, negotiation, CRM, and relationship-building skills. Experience with NetSuite CRM and Microsoft Excel is preferred.

What You'll Do

• Manage a portfolio of house accounts and serve as the primary customer contact.
• Build and maintain long-term customer relationships while increasing retention and engagement.
• Develop trusted relationships with key accounts, customer stakeholders, decision-makers, and executive/C-level contacts.
• Identify sales, upselling, cross-selling, and new business opportunities within existing accounts.
• Present and sell products and services based on customer needs and business objectives.
• Negotiate contracts, close sales, and support revenue growth and profitability.
• Manage customer questions, requests, concerns, and escalations. Provide effective, customer-focused solutions.
• Coordinate with Sales, Customer Service, Product Development, and other cross-functional teams to resolve customer issues and improve the customer experience.
• Forecast and track sales performance, account metrics, quarterly sales results, annual forecasts, and account growth.
• Prepare account reports and maintain accurate customer, sales, and opportunity information within the CRM system.
• Assist Account Executives with replacement-part orders, shipping quotes, and customer requests.
• Identify opportunities to improve account development, customer satisfaction, processes, and sales.
• Manage multiple accounts, sales opportunities, customer priorities, and deadlines while meeting individual and team sales goals and quotas.

What We're Looking For

• Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, Customer Success Manager, Business Development Representative, or similar sales or customer-facing role.
• Demonstrated success managing and growing customer accounts and business relationships.
• Experience with account management, customer retention, sales development, upselling, cross-selling, and revenue growth.
• Proven ability to meet or exceed sales quotas, sales targets, and business goals.
• Strong communication, presentation, negotiation, persuasion, and closing skills.
• Ability to communicate with and influence stakeholders at all levels, including executive and C-level contacts.
• Strong customer service, problem-solving, active listening, judgment, and conflict-resolution skills.
• Experience using CRM software to manage accounts, opportunities, customer information, sales activity, and forecasting. NetSuite preferred.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Strong organizational skills with the ability to manage multiple accounts, priorities, projects, and deadlines.
• Strong written and verbal communication skills with excellent attention to detail and accuracy.
• Ability to work collaboratively with Sales, Customer Service, Product Development, and cross-functional teams.
• Demonstrated initiative, accountability, teamwork, and relationship-building skills.
• Ability to travel approximately 10% as needed.
• Ability to work 100% in office at our St. Louis, MO headquarters.

Compensation & Benefits

Intercard offers a competitive compensation and benefits package, including:

• $60,00-$70,000 annual salary, based on experience and qualifications.
• Commission $10,000+ and performance bonus
• 401(k) with a 6% company match with immediate vesting
• Medical and dental insurance with Intercard contributing 90% of the premium for employee coverage
• Vision insurance and company-provided life, short-term disability, and long-term disability insurance
• Paid Time Off (PTO) accruing each pay period beginning immediately
• 10 paid holidays per year, including one floating holiday