Hourly Student Employment - Student Retention Coaches

East Carolina University; North Carolina; On-site; USD 14,000 - 16,000; Full time

Benefits offered by this job

On-campus position

Job summary

East Carolina University is seeking an Hourly Student Employment - Student Retention Coach to reach out to students by phone and support their academic persistence. The position is on-campus and requires maintaining a good standing as a student with a minimum GPA of 2.0.

The ideal candidate communicates clearly, shows empathy, and can establish rapport with students to encourage continued engagement with academic success services. Pay ranges from $10.00 to $11.50 per hour, non-exempt under FLSA.

Qualifications

• Must be a current ECU student in good standing.
• GPA requirement minimum of 2.0.
• Ability to engage students via proactive outreach calls.

Responsibilities

• Engage students through proactive phone calls.
• Demonstrate empathy and professionalism in interactions.
• Build rapport with students to support retention goals.

Skills

Verbal communication

Attention to detail

Empathy

Job description

Hourly Student Employment - Student Retention Coaches

Position Title Hourly Student Employment - Student Retention Coaches

Posting Number

Posting Number 08712

Position Number

Position Number 08712

Student Job Category

Student Job Category Student - Hourly Job

Position Location

Position Location On-campus

City

State

State NC

Number of Vacancies

Number of Vacancies 3

Rate of Pay

Rate of Pay $10.00 - $11.50/hourly

FLSA Status

FLSA Status FLSA Non-exempt

Will the position be subject to the CBC policy?

Will the position be subject to the CBC policy? No

Job Description

Student Academic Success Services is seeking Student Retention Coaches. The Student Retention Coach engages students through proactive phone calls. The ideal candidate has attention to detail, excellent verbal communication skills, is able to build strong rapport with students, and demonstrate empathy and professionalism.

GPA Requirement

GPA Requirement Minimum of 2.0

License/certification required

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free 1-866-489-1740 or send an email to [e-mail] . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

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