Hourly Student Employment - Student Retention Coaches

East Carolina University; Greenville (NC); On-site; USD 14,000 - 16,000; Full time

Job summary

East Carolina University in Greenville, NC, invites applications for the Hourly Student Employment - Student Retention Coaches position for FALL 2026/SPRING 2027. The role involves proactive student outreach by phone to support student success and retention, with a focus on building rapport and demonstrating professionalism.

Candidates should be current ECU students with a minimum GPA of 2.0; the position is on-campus, non-exempt, pays $10.00–$11.50 per hour, and offers flexible hours to fit

Qualifications

• Minimum GPA 2.0 required.

Responsibilities

• Engages students through proactive phone calls.
• Builds rapport with students and demonstrates empathy and professionalism.

Job description

Position Details

• Advertising Department: PIRATE TUTORING
• Academic Term/Year: FALL 2026/SPRING 2027
• Position Title: Hourly Student Employment - Student Retention Coaches
• Posting Number: 08712
• Position Number: 08712
• Student Job Category: Student - Hourly Job
• Position Location: On-campus
• City: Greenville
• State: NC
• Number of Vacancies: 3
• Rate of Pay: $10.00 - $11.50/hourly
• FLSA Status: FLSA Non-exempt
• Will the position be subject to the CBC policy?: No

Job Description

Student Academic Success Services is seeking Student Retention Coaches. The Student Retention Coach engages students through proactive phone calls. The ideal candidate has attention to detail, excellent verbal communication skills, is able to build strong rapport with students, and demonstrate empathy and professionalism.

GPA Requirement

Minimum of 2.0

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Open Date

10/05/2026

Close Date

11/19/2026

Open Until Filled

No

Nondiscrimination Statement

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/TTY) or [e-mail].

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.