Hourly Shift Manager

Papa Johns; Traceland North (MS); On-site; USD 14,000 - 21,000; Full time

Job summary

Papa Johns is seeking an experienced Shift Manager to run our restaurant efficiently, uphold quality, and maintain a great guest experience. You will lead daily operations, supervise staff, and ensure top service while keeping costs in check.

In this role you will train team members, manage inventory, utilize the POS system, and collaborate with the management team to improve performance. This position emphasizes reliability, teamwork, and a customer‑driven approach in a fast‑paced setting.

Qualifications

• Experience managing a food service or quick-service restaurant.
• Supervisory experience in a restaurant setting.
• Proficiency with POS systems for order processing and payments.
• Strong customer service skills and the ability to handle guest inquiries.
• Ability to lead and manage a team effectively.
• Knowledge of kitchen operations and food preparation.
• Experience with inventory control and restaurant operations.

Responsibilities

• Manage daily operations of the Papa Johns restaurant, including overseeing food service, kitchen management, and customer service.
• Supervise and train team members in food preparation, cooking techniques, and inventory control to ensure quality and efficiency.
• Utilize POS systems for order processing, payments, and tracking sales data accurately.
• Conduct interviews, hire staff, and provide ongoing coaching to maintain a high level of service.
• Collaborate with the management team to implement strategies for improving restaurant performance and customer satisfaction.

Skills

Food service management

Staff supervision

POS operations

Customer service excellence

Team leadership

Kitchen management

Inventory control

Education

High school diploma or equivalent

Tools

POS systems

Job description

Shift Manager Job Description

Pay Range: $10 - $15 based on experience and certifications

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities

• Manage daily operations of the Papa Johns restaurant, including overseeing food service, kitchen management, and customer service.
• Supervise and train team members in food preparation, cooking techniques, and inventory control to ensure quality and efficiency.
• Utilize POS systems for order processing, payments, and tracking sales data accurately.
• Conduct interviews, hire staff, and provide ongoing coaching to maintain a high level of service.
• Collaborate with the management team to implement strategies for improving restaurant performance and customer satisfaction.

Qualifications

• Food service management experience
• Supervisory experience in a restaurant setting
• Proficiency in POS systems
• Strong customer service skills
• Ability to lead and manage a team effectively
• Knowledge of kitchen management and food preparation
• Previous experience in inventory control and restaurant operations

At Papa Johns, we're more than a pizza company—we're a people company. Our success is built on passionate team members who are committed to delivering quality, creating memorable customer experiences, and growing together.
We believe in promoting from within, recognizing hard work, and providing opportunities for career advancement. Whether you're looking for your first job or building a long-term career in restaurant leadership, Papa Johns offers a fast-paced, team-oriented environment where your contributions make a difference every day.
Better Ingredients. Better Pizza. Better People.