Hourly Shift Manager

Papa John's; Columbia (SC); On-site; USD 20,664 - 27,552; Full time

Job summary

Papa John's is seeking a Shift Manager to run a store with attention to detail in Columbia, SC. You will oversee daily operations, greet staff and customers, and ensure service and product quality while maximizing profitability.

You will lead a self-sufficient team, follow the Focus system to manage costs, maintain inventory and equipment, and foster a customer‑centric culture centered on teamwork, energy and fun.

Responsibilities

• Our Shift Managers assume responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered while maximizing restaurant profitability.
• General Managers ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.
• He/she promptly responds to all customer concerns and issues, and solicits customer and team member feedback to improve restaurant operations and build brand loyalty.
• Managers will build an atmosphere of teamwork, energy and fun.
• Our managers manage profit goals and ensure food, labor and other controllable costs stay within budget and correct deviations by accurately using the "Focus" System.
• He/she will manage company's assets by keeping the restaurant clean, fully equipped and all equipment maintained.

Job description

Main Responsibilities of a Shift Manager

• Responsible for every aspect of everyday supervision of restaurant operation
• Responsible for resources management
• Takes care of inventory, staff, and sales management

Shift Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Shift Manager

Our Shift Managers assume responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered while maximizing restaurant profitability. This is accomplished by being a self‑sufficient leader, making quality decisions and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all company policies, procedures, programs and systems, while complying with all federal, state and local laws and ethical business practices.

Our General Managers ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. He/she promptly responds to all customer concerns and issues, and solicits customer and team member feedback to improve restaurant operations and build brand loyalty. He/she will maintain adequate staffing levels according to projected sales and properly orient and train team members to exceed customer expectations. Managers will build an atmosphere of teamwork, energy and fun.

Our managers manage profit goals and ensure food, labor and other controllable costs stay within budget and correct deviations by accurately using the "Focus" System. He/she will manage company's assets by keeping the restaurant clean, fully equipped and all equipment maintained.

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.