Hourly Shift Manager

Papa John's International; Ridgeland (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa Johns in Ridgeland, MS is seeking an experienced Store Manager to run daily operations with accuracy and a strong customer-service focus. You will oversee food service, staff performance, and brand standards to ensure a consistent guest experience.

You will coach team members, manage scheduling and inventory, supervise training, and use POS systems to process orders and analyze sales. The right candidate will lead with integrity, communicate clearly, and drive improvements in service

Qualifications

• Food service management experience.
• Supervisory experience in a restaurant setting.
• Proficiency in POS systems.
• Strong customer service skills.
• Ability to lead and manage a team effectively.
• Knowledge of kitchen management and food preparation.
• Experience with inventory control and restaurant operations.

Responsibilities

• Oversee daily restaurant operations including food service and customer service.
• Supervise, train staff in food preparation and inventory control.
• Use POS to process orders and track sales data.
• Recruit, interview, hire staff and coach for service levels.
• Collaborate with management to improve restaurant performance and customer satisfaction.

Skills

Food service management experience

Supervisory experience

Strong customer service

Ability to lead a team

Knowledge of kitchen management

Inventory control experience

POS systems

Tools

POS systems

Job description

Pay Range: $12 - $16 based on experience and certifications

Shift Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities

• Manage daily operations of the Papa Johns restaurant, including overseeing food service, kitchen management, and customer service.

• Supervise and train team members in food preparation, cooking techniques, and inventory control to ensure quality and efficiency.

• Utilize POS systems for order processing, payments, and tracking sales data accurately.

• Conduct interviews, hire staff, and provide ongoing coaching to maintain a high level of service.

• Collaborate with the management team to implement strategies for improving restaurant performance and customer satisfaction.

Qualifications

• Food service management experience

• Supervisory experience in a restaurant setting

• Proficiency in POS systems

• Strong customer service skills

• Ability to lead and manage a team effectively

• Knowledge of kitchen management and food preparation

• Previous experience in inventory control and restaurant operations

Company Introduction

At Papa Johns, we're more than a pizza company—we're a people company. Our success is built on passionate team members who are committed to delivering quality, creating memorable customer experiences, and growing together.

We believe in promoting from within, recognizing hard work, and providing opportunities for career advancement. Whether you're looking for your first job or building a long-term career in restaurant leadership, Papa Johns offers a fast-paced, team-oriented environment where your contributions make a difference every day.

Better Ingredients. Better Pizza. Better People.

It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.