Hourly Shift Manager

Papa Johns; Coshocton (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Papa John's is seeking an experienced Shift Manager to run a store effectively with attention to detail, ensuring high-quality customer service and monitoring financial performance.

The role requires staff interaction, training, budgeting, stock and pricing control, and driving sales targets while maintaining safety regulations and promoting a positive customer experience.

Qualifications

• Commercial awareness expected for effective store leadership.
• Strong confidence and decision-making abilities.
• Resourcefulness in managing store operations and people.
• Excellent organizational and planning skills for staffing and budgets.
• Teamworking skills to coordinate with staff and management.
• Clear verbal communication with staff and customers.
• Solid numerical skills for sales targets and reports.
• Good IT skills for POS and reporting systems.
• High enthusiasm and proactive attitude.
• Executive skills for leadership and strategy execution.
• Problem-solving ability to handle issues.
• Ability to take initiative and set a positive example.

Responsibilities

• Recruiting and appraising staff.
• Training and supervising staff.
• Managing budgets.
• Maintaining financial and statistical records.
• Dealing with customer complaints and queries.
• Overseeing stock and pricing control.
• Maximizing profitability and productivity.
• Motivating staff to meet sales targets.
• Setting sales targets.
• Ensuring compliance with safety and health regulations.
• Preparing promotional displays and materials.
• Liaising with management.
• Providing opportunities for staff advancements.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem-solving

Initiative

Lead by example

Job description

Main Responsibilities of a Shift Manager

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

Shift Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Shift Manager

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Shift Manager Job Requirements:

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.