Hourly Manager/Supervisor

NCR Ventures; Chagrin Falls (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

JoJo’s Bar in Chagrin Falls seeks an Hourly Manager/Supervisor to lead daily operations, drive sales, and deliver exceptional guest experiences. You will oversee service, scheduling, and training, using Restaurant 365 and Micros 3700 to keep financials and operations on track.

The role emphasizes Unreasonable Hospitality and hands-on involvement in service, cash handling, payroll, and inventory control, with a 30-hour workweek at about $20+ per hour.

Responsibilities

• Lead by example and deliver service that exceeds guests' expectations.
• Ensure adherence to restaurant policies, procedures, and training standards.
• Own the guest experience and solve problems while anticipating needs.
• Manage cash handling, deposits, payroll, and inventory.
• Supervise daily kitchen and dining area cleaning.
• Maintain inventory, order supplies, and manage deliveries.
• Schedule staff to optimize labor costs and ensure shifts are staffed.
• Lead staff training, hiring, and performance reviews.
• Use Restaurant 365 and Micros 3700 to manage financials, operations, and reporting.
• Collaborate on menu planning, events, and daily operations.
• Assist with tasks like food running or service when needed.

Skills

Guest experience

Team leadership

Customer service

Tools

Restaurant 365

OpenTable

Micros 3700

Microsoft Office

Job description

Reports To

General Manager

Compensation

$20+ per hour, 30 hours per week

Job Summary

Join the team at JoJo’s Bar in Chagrin Falls and lead the charge in delivering exceptional guest experiences! As an Hourly Manager/Supervisor, you’ll manage daily operations, drive sales, ensure top-notch service, and help create a culture of Unreasonable Hospitality that wows every guest. You’ll use tools like Restaurant 365, OpenTable, Microsoft Office, and Micros 3700 to keep things running smoothly.

Key Responsibilities

• Unreasonable Hospitality: Lead by example and deliver service that goes above and beyond every guest's expectations.
• Ensure adherence to restaurant policies, procedures, and training standards.
• Own the guest experience—always ready to solve problems, anticipate needs, and leave a lasting positive impression.
• Manage cash handling, deposits, payroll, and inventory with precision.
• Supervise daily kitchen and dining area cleaning, ensuring everything is spotless and organized.
• Maintain inventory levels, order supplies, and manage deliveries.
• Effectively schedule staff to optimize labor costs and ensure every shift is well-staffed.
• Lead staff training, hiring, and performance reviews, creating an empowered and knowledgeable team.
• Use Restaurant 365 and Micros 3700 to manage financials, operational tasks, and daily reporting.
• Collaborate with the team for menu planning, event coordination, and smooth day-to-day operations.
• Jump in and help with tasks like food running or service to keep the team moving when needed.

Tools & Technology

• Restaurant 365, OpenTable, Micros 3700, Microsoft Office