Hourly Lead: Customer Experience & Team Coaching

Meijer; St. Charles (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Development programs

Medical/dental/vision

Job summary

Meijer is seeking motivated team members in Illinois to help deliver an exceptional shopping experience. You will assist customers, operate registers, mentor peers, and contribute to storewide goals with a focus on service, accuracy, and teamwork.

The role emphasizes supporting training, schedule planning, and compliance with safety standards, while offering competitive pay, benefits, and opportunities for advancement within a family-oriented retailer.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Verbal communication

Written communication

Retail experience

People skills

Influence others

Job description

Meijer is seeking motivated team members in Illinois to help deliver an exceptional shopping experience. You will assist customers, operate registers, mentor peers, and contribute to storewide goals with a focus on service, accuracy, and teamwork.

The role emphasizes supporting training, schedule planning, and compliance with safety standards, while offering competitive pay, benefits, and opportunities for advancement within a family-oriented retailer.