Hourly Customer Service Representative

DeKalb Public Health (GA); Georgia; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Flexible schedule

Paid holidays

Vacation & sick leave

Paid parental leave

Dental

Vision

Retirement plan (ERS GSEPS)

Job summary

DeKalb Public Health in DeKalb County, GA is accepting applications for an Hourly Customer Service Representative 1. The position is part-time hourly with a pay rate of $18.00 per hour and requires a high school diploma or GED and at least one year in customer service.

Bi-lingual (Spanish) preferred to assist a diverse community. The role involves assisting the public and internal customers, answering questions, and providing information and services while maintaining accurate data and

Qualifications

• High school diploma/GED and one year of customer service experience.
• BI-LINGUAL PREFERRED (Spanish).
• Healthcare or public health experience preferred.

Responsibilities

• Provide information and services to the general public and internal/external customers.
• Analyze questions, issues, and concerns and report recommendations for resolution.
• Prepare reports and respond to inquiries; assist with program or client issues.

Skills

Bi-lingual (Spanish)

Job description

Description

We are Accepting Applications for the Following Position:

Job Details

Salary: $18.00 Hourly

Location: DeKalb County, GA

Job Type: Part Time Hourly

Job Number: 2023-07352

Division/Section: District 3-5 County Position

Opening Date: 08/28/2026

Closing Date: 9/28/2026 11:59 AM Eastern

• Description
• Benefits
• Questions

Hourly Customer Service Representative 1 (10318)

Founded in the 1920s and headquartered in Decatur, GA, the DeKalb Public Health works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbhealth.net.

• BI-LINGUAL Preferred (Spanish)

LOCATION: North Health Center

DIVISION/DEPARTMENT: Clinical Services

SALARY INFORMATION: $18.00 Hourly / Pay Grade TPW / Job Code T6002

Job Responsibilities

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Analyzes problems, questions, issues, etc. and develops and reports recommendations for resolving them. Conducts research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns. Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public. Researches and/or resolves program or client issues or questions May represent the manager in various matters. Receives additional training, as required, to gain full proficiency and experience in all areas. BI‑LINGUAL Preferred (Spanish).

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

PREFERRED QUALIFICATIONS

Previous experience in customer service, especially in a healthcare or public health setting, is highly valued. Experience with health insurance, medical billing, or patient support can be particularly relevant. Strong verbal and written communication skills are essential. The ability to convey complex information clearly and empathetically is crucial. Familiarity with public health principles, policies, and programs can be important, especially if the role involves explaining health services or navigating public health systems. Proficiency with data entry and other office technology is important. Experience with electronic health records (EHR) systems can be a plus. Strong problem-solving skills and the ability to handle difficult or sensitive situations with professionalism and empathy are important. Understanding and respect for diverse populations and the ability to communicate effectively with individuals from various backgrounds. Accuracy in managing information, handling inquiries, and processing requests is crucial in maintaining the integrity of public health data and services. Ability to work well in a team environment and adapt to changing needs or priorities in a dynamic public health setting.

BI‑LINGUAL Preferred (Spanish).

NOTE

Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.

Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with the DeKalb Public Health is not complete or official until applicants meet all pre‑employment requirements. Requirements for this position may be subject to: Pre‑Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [e-mail].

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

• Standard Benefits For Full-Time Salaried Employees

In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.

• Standard Benefits For Part-Time Employees

Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

Required Question

Employer Georgia Department of Public Health (GA)

Address 200 Piedmont Ave, SE

West Tower

Atlanta, Georgia, 30334

Website http://dph.georgia.gov