Hotline Specialist

Miller Pipeline, LLC; Mount Prospect (IL); On-site; USD 71,635,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Job summary

Miller Pipeline, LLC in the United States is seeking an experienced Administrative Specialist to support operations and project activities. The role involves handling work orders, client systems, and documentation, while upholding safety, quality, and a team-oriented culture.

Successful candidates will have a high school diploma, strong communication, map-reading ability, and proficiency in MS Office. The position offers competitive wages ($25–$28/hr) and comprehensive health and retirement

Qualifications

• High school diploma or equivalent.
• Strong communication skills including ability to provide exceptional customer service to both internal and external clients.
• Ability to read, navigate, and plan using complicated maps.
• Above average computer skills including MS Office and ability to learn and adapt to various unique user interfaces.
• Ability to plan your work and meet deadlines.
• Above average organizational skills and attention to detail required.
• Familiarity and understanding of underground utility facilities, state law, and role of Diggers Hotline preferred.

Responsibilities

• Access client system and maps to obtain work order details.
• Create tickets based on work order information in Diggers Hotline ProPortal (web-based system) to have facilities located.
• Print, collate, and distribute work packets assigned to Miller Pipeline from client.
• Document work schedule in client’s system.
• Update job tracking spreadsheets daily.

Skills

Communication skills

Map reading

MS Office

Time management

Attention to detail

Customer service

Education

High school diploma

Tools

Diggers Hotline ProPortal

Job description

Do you want to help make a difference in building America’s infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining America’s infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipeline’s revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement (Grow Here at Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
• On-the-job work and safety training
• Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
• Take a look at our field work by watching the Day In The Life video.
• We are hiring an experienced Administrative Specialist to provide administrative support for all operational and project-related activities.

Main Responsibilities:

• Access client system and maps to obtain work order details and required completion dates.
• Create tickets based on work order information in Diggers Hotline ProPortal (web-based system) to have facilities located.
• Print, collate, and distribute work packets assigned to Miller Pipeline from client.
• Document work schedule in client’s system.
• Update job tracking spreadsheets daily.

Required Qualifications:

• High school diploma or equivalent.
• Strong communication skills including ability to provide exceptional customer service to both internal and external clients.
• Ability to read, navigate, and plan using complicated maps.
• Above average computer skills including MS Office and ability to learn and adapt to various unique user interfaces.
• Ability to plan your work and meet deadlines.
• Above average organizational skills and attention to detail required.
• Familiarity and understanding of underground utility facilities, state law, and role of Diggers Hotline preferred.

Health & Retirement:

Medical, vision, dental, 401(k), and paid time off are offered.

Pay Rate:

$25 - $28/hr.