Hotel Z - Front Desk Agent

Evolution Hospitality; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

PTO

401k

Job summary

Evolution Hospitality is seeking a Front Desk Agent to deliver exceptional guest experiences through warm welcomes, smooth check-ins, and memorable departures. You will be the face of the hotel, while coordinating reservations, requests, and surprises with precision.

This role requires a friendly, professional demeanor, the ability to handle a flexible schedule including weekends, holidays, and evenings, and familiarity with hotel software and MS Office. Hotel experience is preferred.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, efficient guest check-in/check-out experiences.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and maintain guest satisfaction.
• Manage reservations, requests, and billing with accuracy and timeliness.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Team members are expected to cross-train in Night Audit responsibilities and be willing to provide overnight coverage when needed. Candidates must be available to work a flexible schedule, including weekends, holidays, and evening shifts.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: you bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: you know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: when challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Application deadline for Colorado positions: Team members are expected to cross-train in Night Audit responsibilities and be willing to provide overnight coverage when needed. Candidates must be available to work a flexible schedule, including weekends, holidays, and evening shifts.