Hotel Steward: Cleanliness & Guest Service

Gold Key PHR; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Gold Key|PHR is seeking an entry-level sanitation associate for Norfolk, VA. The role focuses on maintaining cleanliness and sanitation across hotel food service outlets, following SOPs, and supporting guests and team members throughout shifts.

You will perform routine cleaning, operate dishwashing and related equipment, and participate in ongoing training. Candidates must be at least 18, read/write basic English, and be able to lift up to 70 pounds. Starting pay is $15 per hour.

Qualifications

• Must be at least 18 years old.
• Able to read, write and speak basic English.
• Operating dishwashing machine, dishware handling and floor maintenance.
• Previous similar experience preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations.
• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned.
• Establish and maintain a high standard of cleanliness and sanitation in all food service outlets in the hotel.
• Perform routine maintenance and cleaning on dish room equipment to include but not limited to carts, and fixtures in assigned areas in accordance with Department S.O.P.s and work practices.
• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.
• Inspect and evaluate physical condition of equipment daily for cleanliness. Report any necessary repairs to your immediate supervisor.
• Compliance with company policies to include: following daily and weekly cleaning checklists and documented standards of cleanliness and organization.
• Maintain a high level of the sanitation and safety standards through weekly inspections
• Possess full knowledge of all matters relating to proper cleaning techniques.
• Efficient coordination of distribution of all supplies and equipment to all food and beverage outlets.
• Perform special cleaning projects as assigned.

Education

High School Diploma or equivalent

Job description

Gold Key|PHR is seeking an entry-level sanitation associate for Norfolk, VA. The role focuses on maintaining cleanliness and sanitation across hotel food service outlets, following SOPs, and supporting guests and team members throughout shifts.

You will perform routine cleaning, operate dishwashing and related equipment, and participate in ongoing training. Candidates must be at least 18, read/write basic English, and be able to lift up to 70 pounds. Starting pay is $15 per hour.