Server Restaurant/Banquets

LBA Hospitality; Ashland (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

LBA Hospitality in Ashland, KY is seeking a Server to deliver prompt, courteous service and maintain a guest-ready dining area. You will help guests enjoy their meals while upholding brand standards and safety procedures across the outlet.

This role requires teamwork, reliable communication, and the ability to multitask during busy periods. You may assist with side work, process guest charges, stock supplies, and support fellow associates to ensure a consistently high level of guest satisfaction.

Qualifications

• Must be able to stand for long periods and provide friendly, guest-focused service.
• Knowledge of beverage items, menu options and basic POS usage is preferred.
• Ability to work in a fast paced hotel food-and-beverage outlet.

Responsibilities

• Prepare and maintain dining area and supplies in a guest-ready atmosphere.
• Process guest charges and gratuities according to standards and procedures.
• Maintain safety and security practices and be knowledgeable of emergency procedures.
• Ensure guests receive high quality service and collaborate with team members.
• Complete daily side work and assist with stock control as needed.

Skills

Service minded

Friendly demeanor

Guest service

Communication

Tools

POS

PMS

Job description

Description

The Server offers prompt and courteous service, so the guests have an enjoyable experience. This position also maintains the cleanliness and guest ready appearance of outlet.

Description

The Server offers prompt and courteous service, so the guests have an enjoyable experience. This position also maintains the cleanliness and guest ready appearance of outlet.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• One year experience in food and beverage position preferred.
• Experience with chain food and retail outlet preferred.

Summary Of Essential Job Functions

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

• Age requirements and verify those who order any alcoholic beverages.
• Menu items, preparation methods and beverage choices.
• Standards of operation as required by brand.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills

• Service minded, friendly professional behavior. Welcoming and personable.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
• Sell, suggest and serve quality food and beverage items as per standards.

Abilities

• Multi task, remain associate and guest service centric.
• Effectively communicate with guests and associates.
• Solve guest issues with professionalism and maintain a hospitable attitude.
• Market and promote to increase exposure and sales.
• Work as a team member in aspects such as: cleaning, side work, food preparation and storage.

Specific Responsibilities

• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Process guest charges and gratuities in accordance to standards, policies and procedures.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Complete daily side work including stocking. May also be responsible for ordering, cost control and maintaining the quality of items served or alerting management to issues in these areas in a timely manner.
• Maintain certification from a brand approved responsible vendor training program.
• Other duties as assigned, that the associate is capable of performing.

Working Conditions/Special Requirements

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Food and Beverage Supervisor
• Guest Service Representative

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.