Hotel Security Officer - Guest Safety & Emergency Response

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 38,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a dedicated Security Officer to join our team and help ensure the safety and security of guests, employees, and property. This role involves implementing safety protocols, responding to emergencies, and ensuring compliance with safety standards.

The ideal candidate will have strong responsibility, excellent communication skills, and the ability to handle high-pressure situations calmly and effectively.

Qualifications

• Prior experience in security, law enforcement, or a related field preferred.
• Strong observational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and make quick, effective decisions.
• Must be able to work weekends and flexible hours, including holidays.
• Physically able to stand, walk, and climb stairs for extended periods.

Responsibilities

• Patrol the hotel premises to ensure safety and security for guests and staff.
• Monitor surveillance systems and respond to suspicious activity.
• Enforce hotel safety and security standards and procedures.
• Respond to emergencies calmly and professionally (medical, fire alarms, security breaches).
• Assist with crowd control during events, conventions, and peak periods.
• Conduct routine property inspections to identify safety hazards.
• Prepare clear and detailed incident reports as required.
• Collaborate with local law enforcement or emergency services as needed.
• Maintain confidentiality and handle sensitive information appropriately.

Skills

Observational skills

Communication skills

Interpersonal skills

Calm under pressure

Decision making

Flexibility (weekends/holidays)

Job description

Hyatt Hotels Corporation is seeking a dedicated Security Officer to join our team and help ensure the safety and security of guests, employees, and property. This role involves implementing safety protocols, responding to emergencies, and ensuring compliance with safety standards.

The ideal candidate will have strong responsibility, excellent communication skills, and the ability to handle high-pressure situations calmly and effectively.