Hotel Security Manager

Crescent Hotels & Resorts; New York (NY); On-site; USD 75,000 - 120,000; Full time

Job summary

NoMo SoHo NYC, a Crescent Hotels & Resorts property, seeks a Security Manager to maintain a safe hotel environment across its 264-room boutique property in Manhattan. The role emphasizes patrols, policy enforcement, and calm handling of emergencies while coordinating with hotel departments to ensure guest safety and smooth operations.

Ideal candidates have 5+ years in hotel security management in NYC, FLSD and CPR certifications, solid knowledge of security laws and procedures, and strong

Qualifications

• You have at least 5 years prior proven experience in hotel or hospitality security management in the NYC market.
• You are FLSD certified as well as CPR certified.
• You have strong knowledge of security laws, regulations, and safety protocols.
• You have excellent communication and leadership skills.
• You are flexible to work days, evenings and weekends.

Responsibilities

• Develop, implement, train on, and update security policies, procedures, and protocols in line with industry standards and legal requirements.
• Spend majority of shift on foot patrol, observing potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, assist guests, and coordinate responses to emergencies and threats.
• Monitor and respond to security alarms and safety concerns with calm, rational, and persuasive actions.
• Partner with the Housekeeping department to manage Lost & Found operations with proper documentation.
• Memorize and monitor life safety systems and building layouts for quick intervention.

Skills

Security management

Leadership

Communication

Patience under pressure

Job description

Why NoMo SoHo, NYC

Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace and unique art-infused meeting spaces, NoMo Soho is a key player in New York’s competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world.

Why NoMo SoHo, NYC

Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace and unique art-infused meeting spaces, NoMo Soho is a key player in New York’s competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world.

As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with your stay. NoMo SoHo offers an unmatched perspective with 360‑degree views of the skyline. We’re looking for a Security Manager to perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

• Develop, implement, train on, and update security policies, procedures, and protocols in line with industry standards and legal requirements, including conducting monthly safety committee meetings.
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two‑way radio, bending, stooping and kneeling.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
• Implement random bag check procedures.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Partner with the Housekeeping dept. to manage and oversee Lost & Found operations, ensuring accurate tracking, documentation, and adherence to established protocols.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

Does this sound like you?

You have at least 5 years prior proven experience in hotel or hospitality security management in the NYC market. Fire, Life and Safety (FLSD) certified as well as CPR certified. You have strong knowledge of security laws, regulations, and safety protocols. You have excellent communication and leadership skills. You have a passion for our industry and for provide quality of service to our customers. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Our Differences Are What Make Us Great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Behaviors

Preferred

• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.