Security Officer

Virgin-Hotels; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Virgin Hotels in New York, NY is seeking a Security Officer to protect guests and staff while maintaining a secure environment. You will lead investigations, patrol interiors and perimeters, respond to emergencies, and coordinate with law enforcement.

This role requires strong communication, vigilance, and teamwork to deliver a memorable guest experience. Essential duties include incident reporting, supervising security tasks during events, and enforcing hotel policies.

Qualifications

• Current, legal and unrestricted ability to work in the USA.
• Minimum of 2 years of Loss Prevention experience.
• Previous hospitality experience preferred.
• Clear and courteous English communication with guests and staff.

Responsibilities

• Lead investigations of accidents, thefts and property loss; complete incident reports.
• Patrol hotel interior and perimeter to spot safety and security risks.
• Respond to emergencies including fires, medical incidents and threats.
• Serve as liaison with federal, state and local law enforcement.
• Oversee administration and accuracy of reports and documentation.
• Coordinate additional staff for conferences and banquets.
• Monitor all areas including bedrooms, offices, storage, public areas and function rooms.
• Ensure fire prevention tours and safe means of escape.
• Advise department heads on security responsibilities.

Skills

Stamina

Data entry

English fluency

Teamwork

Incident reporting

Communication

Attention to detail

Confidentiality

Appearance standards

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Officer

Administrative & General Full Time New York, NY, US

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should youchooseto accept it…

As Security Agent, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behavior in order to deliver a safe Guest and teammate experience. As the security guard, you would be responsible for assisting with all safety and security programs and initiatives. Specifically, you will be responsible for performing the following tasks to the highest standards.

You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing...

In helping you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide an “out of this world” customer service experience for our guests:

• Help lead investigations of accidents, thefts, property loss, unlawful activities, and complete corresponding incident reports
• Patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Serve as primary liaison with federal, state and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Coordinate additional personnel for Conference and Banqueting functions
• Patrol all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Plan, deliver and facilitate regular staff awareness training
• Be fully conversant of company terrorist procedures and convey to staff
• Be fully conversant with hotel Fire and Emergency procedures
• Responsible for management of key control within all departments
• Monitor and control staff entrances, (all the accesses at property as main entrance, parking, elevators, guests, vendors, employees, etc.)
• Responsible for checking goods received and distributing
• Operate, check and monitor the hotel surveillance system

What qualities are we looking for?

You got skills? If youare able toperform the following, then you have come to the right place…

• Stand for periods of up to 8-10 hours
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work with others like a rock star while constantly advocating for your guests
• Understand the importance of completing a timely accident/incident report
• Communicate clearly in verbal and written English
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Adhere to hotel policies, including but not limited to attendance, safety, behavior

Background must-have:

• Current, legal and unrestricted ability to work in the USA .
• Minimum of 2 years of Loss Prevention experience.
• Previous experience in hospitality preferred.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.