Hotel Security & Guest Safety Specialist - Flexible Hours

Highgate; Key West (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Highgate Hotels in Key West seeks a Safety and Security Officer to protect guests and staff, patrol property, and uphold Highgate standards. The role emphasizes proactive communication, rapid response to incidents, and maintaining a safe, welcoming environment.

You will work flexible hours, stand for long periods, and handle emergencies with calm professionalism. Strong observation, teamwork and customer service are essential, along with the ability to follow procedures and document incidents

Qualifications

• High school diploma or GED required.
• Must pass background check and MVR, and possess a valid driver's license.
• Strong communication, observation, and problem-solving skills.
• Ability to remain calm and professional in challenging situations.
• Flexible schedules; ability to work long hours and patrol for extended periods.

Responsibilities

• Provide protection and communicate with guests and employees.
• Patrol hotel premises to maintain security and report hazards.
• Respond to medical emergencies.
• Investigate incidents, assaults, and disturbances.
• Monitor security cameras and maintain incident reports.
• Chaperone escorts and manage access control.

Skills

Communication

Observation

Problem solving

Customer service

Calm under pressure

Education

High school diploma or GED

Job description

Highgate Hotels in Key West seeks a Safety and Security Officer to protect guests and staff, patrol property, and uphold Highgate standards. The role emphasizes proactive communication, rapid response to incidents, and maintaining a safe, welcoming environment.

You will work flexible hours, stand for long periods, and handle emergencies with calm professionalism. Strong observation, teamwork and customer service are essential, along with the ability to follow procedures and document incidents