Hotel Security & Guest Safety Specialist

Highgate; Paradise (NV); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

None

Job summary

Highgate Hotels is seeking a Safety and Security Officer to protect guests and staff while patrolling hotel premises. You will respond to emergencies, monitor access, and enforce hotel rules to ensure a safe environment.

The role requires strong communication, alertness, and the ability to handle medical or security incidents with professionalism and discretion. This position is on-site and involves shift work to cover hotel operations.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to climb and descend stairways and run.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.

Responsibilities

• Use proper radio etiquette at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check ID of visitors/employees as necessary.
• Access secured areas for authorized personnel.
• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
• Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
• Assist during medical emergencies.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Investigate assault complaints.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Respond to altercations, and investigate.
• Have knowledge of hotel and guestroom locking systems.
• Monitor TV cameras, if applicable.
• Administer First Aid/CPR as necessary.
• Challenge suspicious persons.
• Check safety hazards.
• Administer Heimlich Maneuver and or First Aid/CPR as necessary
• Complete Incident/Accident reports in a clear and concise manner.
• Monitor employees as they enter and exit the building.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Document all deliveries.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Provide escorts to persons carrying money, or other requests.
• Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.

Skills

Communication

Patrol

Emergency response

First aid/CPR

Education

High School diploma

Job description

Highgate Hotels is seeking a Safety and Security Officer to protect guests and staff while patrolling hotel premises. You will respond to emergencies, monitor access, and enforce hotel rules to ensure a safe environment.

The role requires strong communication, alertness, and the ability to handle medical or security incidents with professionalism and discretion. This position is on-site and involves shift work to cover hotel operations.