Hotel Security & Guest Safety Specialist

The Biltmore Company; Northern (KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

The Biltmore Company is hiring a part-time Security Officer for the Village Hotel. You will patrol on foot, monitor entrances, assist guests, and respond to emergencies with calm and professional guidance. The role requires strong observation, clear communication, and a commitment to safety and service.

Shifts are typically 1pm–9pm or 3:30pm–11pm, about 20–29 hours per week, with three shifts weekly. Eligibility includes high school diploma and CPR/AED certification, with second language helpful.

Qualifications

• High school diploma or equivalent.
• At least 1 year of guest services, safety, or security experience.
• Ability to communicate clearly and diplomatically, with strong written/verbal skills.
• Second language helpful.
• AED, CPR and First Aid certification or ability to obtain.

Responsibilities

• Monitor hotel entrances and exits; conduct daily inspections.
• Receive, log, and store lost and found items; respond to inquiries.
• Conduct safety investigations and document incidents.
• Escort guests and staff to parking areas as needed.
• Assist guests with door lock and safe issues; control access to restricted areas.
• Respond to emergencies and coordinate fire alarms and safety procedures.
• Mitigate risk to people and property; maintain a safe environment.
• Maintain audit of cardkeys and keys for doors.
• Suggest safety improvements and participate in life-safety programs.
• Perform duties during 3rd shift or overnight as required.

Skills

Customer service

Safety awareness

Communication

Leadership

Problem solving

Attention to detail

Discretion

Education

High school diploma

Job description

The Biltmore Company is hiring a part-time Security Officer for the Village Hotel. You will patrol on foot, monitor entrances, assist guests, and respond to emergencies with calm and professional guidance. The role requires strong observation, clear communication, and a commitment to safety and service.

Shifts are typically 1pm–9pm or 3:30pm–11pm, about 20–29 hours per week, with three shifts weekly. Eligibility includes high school diploma and CPR/AED certification, with second language helpful.