Hotel Security & Guest Safety Specialist

Marriott Lexington Griffin Gate Golf Resort & Spa; Lexington (KY); On-site; USD 30,000 - 38,000; Full time

Job summary

Marriott Lexington Griffin Gate Golf Resort & Spa in Lexington, KY is seeking a Security Guard to protect guests, staff, and property while maintaining a visible security presence. The role supports safe hotel operations and strong guest comfort.

The position involves patrolling, monitoring CCTV, responding to incidents, assisting guests to their rooms, and coordinating with hotel leadership to document events with clear reports.

Qualifications

• High School diploma or equivalent; hotel or related field experience preferred
• Safety and Security Training certificate (per state requirements)
• CPR, First Aid, and Heimlich Maneuver certification

Responsibilities

• Greet guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance per Avion Hospitality standards.
• Maintain proper uniform and grooming; wear name tag.
• Comply with Avion Hospitality standards to ensure safe hotel operations.
• Answer phone and dispatch promptly; maintain two-way radio etiquette with Front Desk.
• Keep Front Desk and lobby in view when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality of incidents involving guests or associates.
• Brief Guest Services at shift start and end.
• Open secured areas for authorized personnel; check IDs as needed.
• Be aware of legal limitations of position (local/state ordinances).
• Assist guests to their rooms or help them enter rooms.
• Investigate room thefts, accidents/thefts, and assault complaints; first responder with leadership.
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with associate altercations.
• Assist intoxicated guests.
• Know hotel and guestroom locking systems.
• Respond to security alarms and monitor CCTV (if applicable).
• Challenge suspicious persons.
• Conduct rounds; check safety hazards, lights, locks; pick up items left on property.
• Assist during medical emergencies with First Aid/CPR/Heimlich as needed.
• Complete incident/accident reports clearly and concisely with leadership.

Skills

Strong communication (written and oral

Teamwork

Calm under pressure

Bilingual Spanish (a plus)

Valid Driver License

Education

High School diploma or equivalent

Safety and Security Training certificate

CPR/First Aid/Heimlich Maneuver certified

Job description

Marriott Lexington Griffin Gate Golf Resort & Spa in Lexington, KY is seeking a Security Guard to protect guests, staff, and property while maintaining a visible security presence. The role supports safe hotel operations and strong guest comfort.

The position involves patrolling, monitoring CCTV, responding to incidents, assisting guests to their rooms, and coordinating with hotel leadership to document events with clear reports.