Hotel Security & Guest Safety Advocate

Hei Hotels Inc.; Boston, Northern (MA, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching funds

Hotel room discounts

DailyPay access to earnings

Job summary

The Liberty Hotel, a Marriott Luxury Collection Hotel, part of HEI Hotels and Resorts, is seeking a Security Officer in Boston, MA. The role focuses on protective, preventative, safety and security duties to safeguard guests, associates and vendors, with a shift-intensive on-foot patrol and incident response responsibilities.

Salary: $24.27 per hour; full benefits provided; opportunities for growth within a service-driven culture and employee-focused programs.

Qualifications

• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. with or without reasonable accommodation.
• Sufficient manual dexterity in hands with or without reasonable accommodation.
• Ability to climb stairs and ladders at a rapid pace with or without reasonable accommodation.
• Ability to perform duties within extreme temperature ranges with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using pager and two-way radio, bending, stooping, and kneeling.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems.
• Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property.
• Watch for suspicious persons entering, exiting, or loitering around building.
• Conduct walk through observations of entire hotel.
• Promote safe work practices.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

Job description

The Liberty Hotel, a Marriott Luxury Collection Hotel, part of HEI Hotels and Resorts, is seeking a Security Officer in Boston, MA. The role focuses on protective, preventative, safety and security duties to safeguard guests, associates and vendors, with a shift-intensive on-foot patrol and incident response responsibilities.

Salary: $24.27 per hour; full benefits provided; opportunities for growth within a service-driven culture and employee-focused programs.