Hotel Sales Coordinator: Proposals, Reservations & Support

Big Smoke Burger; Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Big Smoke Burger in Columbia, SC is seeking a Sales Support Assistant to help the sales team and handle clerical duties for guest and hotel communications and sales.

You will answer phones, prepare correspondence and reports, arrange contracts, rooming lists, and maintain paper flow within the sales area, split between sales office and front desk with flexible hours. Hours are typically 9am–5pm with some shifts 7am–11pm; opportunities to assist in proposals and events.

Qualifications

• High School diploma or vocational secretarial required.
• Previous secretarial experience preferred.
• Typing speed of 50 words per minute or better.
• Proficient in Microsoft Outlook and related products.
• Strong grammar and punctuation; knowledge of standard business letter formats.

Responsibilities

• Answer phones and handle inquiries accurately, timely, and professionally.
• Type correspondence, reports and forms; prepare simple written correspondence.
• Prepare sales contracts within 24 hours of receipt; make group reservations and rooming lists; report pickup in STS after group departure.
• Create new files and monitor trace files per SOPs.
• Prepare cover sheets, welcome packets, rooming lists and ASAP reports based on room blocks and customer information.
• Assist sales manager on projects such as proposals and special event invitations.
• Maintain paper flow and communications within the sales area.
• Make reservations for corporate accounts with proper rates and billing notes.
• Assist in prospecting new accounts using PMS reports.

Skills

Typing 50 wpm

Secretarial experience

Outlook proficiency

Grammar and punctuation

Hospitality skills

Education

High School diploma or vocational secretarial

Tools

Microsoft Outlook

Job description

Big Smoke Burger in Columbia, SC is seeking a Sales Support Assistant to help the sales team and handle clerical duties for guest and hotel communications and sales.

You will answer phones, prepare correspondence and reports, arrange contracts, rooming lists, and maintain paper flow within the sales area, split between sales office and front desk with flexible hours. Hours are typically 9am–5pm with some shifts 7am–11pm; opportunities to assist in proposals and events.