Hotel Sales Coordinator — Growth & Guest Impact

Raleigh Durham Embassy Suites - Atrium Hospitality; Cary (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Community service

Job summary

Raleigh Durham Embassy Suites - Atrium Hospitality in Cary, NC is seeking a full-time Sales Administrative Assistant to support the sales team, handle inquiries, leads, bookings, and assist with group reservations and contracts.

The role requires at least 1 year of customer service or administrative experience, proficiency in Microsoft Office, and familiarity with hotel systems like Delphi.fdc or Opera; on-site work with competitive benefits.

Qualifications

• At least 1 year of customer service or administrative experience.
• Friendly, detail-oriented multitasker with excellent written and verbal communication.
• Comfortable working in Microsoft Office; bonus points for experience with hotel systems like Delphi.fdc or Opera.

Responsibilities

• Support the sales team by handling inquiries, leads, phone calls, reports, and general admin work.
• Assist group, catering, and business travel clients with reservations, rooming lists, updates, and questions.
• Help prepare proposals, contracts, and group documentation, including uploading signed agreements.
• Manage on-property social media accounts (if applicable), including posting and responding to guest reviews.
• Collaborate with Convention and Visitors Bureaus, manage office supplies, and pitch in wherever needed.
• Assist with research, billing questions, reward points, and brand systems like Delphi or OnQ.

Skills

Customer service experience

Administrative experience

Microsoft Office

Delphi.fdc/Opera hotel systems

Communication skills

Tools

Delphi.fdc

Opera

Job description

Raleigh Durham Embassy Suites - Atrium Hospitality in Cary, NC is seeking a full-time Sales Administrative Assistant to support the sales team, handle inquiries, leads, bookings, and assist with group reservations and contracts.

The role requires at least 1 year of customer service or administrative experience, proficiency in Microsoft Office, and familiarity with hotel systems like Delphi.fdc or Opera; on-site work with competitive benefits.