Hotel Rooms & Guest Services Leader

Maverick Hotels & Restaurants; Chicago, Northern (IL, KY); Hybrid; USD 61,000 - 65,000; Full time

Job summary

Maverick Hotels & Restaurants in Chicago seeks Assistant Rooms Manager – Sable at Navy Pier to oversee guest services and housekeeping operations, ensuring exceptional service and financial results.

You will work with Rooms department managers on short- and long-term planning, manage budgets, and lead front desk teams, bell staff, and housekeeping supervisors to maintain brand standards.

Qualifications

• Must be fluent in oral and written English.
• Experience in hotel front desk operations.
• Knowledge of Opera property management system and cash handling.

Responsibilities

• Supervise Guest Services and Housekeeping operations daily.
• Ensure accurate cash handling and guest billing.
• Coordinate group arrivals and departures.
• Train and develop hotel room staff.
• Maintain safety and service standards.
• Act as MOD during shifts.

Skills

Guest Services

Cash Handling

Opera PMS

English Fluency

Leadership

Education

High School Diploma

Tools

Opera PMS

Job description

Maverick Hotels & Restaurants in Chicago seeks Assistant Rooms Manager – Sable at Navy Pier to oversee guest services and housekeeping operations, ensuring exceptional service and financial results.

You will work with Rooms department managers on short- and long-term planning, manage budgets, and lead front desk teams, bell staff, and housekeeping supervisors to maintain brand standards.