HOTEL ROOM ATTENDANT

Hollywood Casino Charles Town; Charles Town (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

PENN Entertainment in West Virginia is seeking a Room Attendant to clean and service guest rooms to high hotel standards, ensuring timely turnover and guest satisfaction.

This role emphasizes safety, professionalism and teamwork, with opportunities for training and a competitive Total Rewards package, including benefits that may vary by position.

Qualifications

• Must qualify for licensing with the West Virginia Racing Commission.
• Ability to follow verbal directions and organize the work day.
• Able to move around the property while cleaning guest rooms.
• Physical ability to lift and push heavy items as needed.

Responsibilities

• Cleans and services the guest rooms in a timely and organized manner per hotel standards.
• Notifies supervisor when service is complete so rooms can be sold and occupied.
• Reports rooms unable to be serviced within time standards to supervisor.
• Reports needs repairs or missing equipment to supervisor as instructed.
• Maintains linen carts/closets and ensures supplies are stocked.
• Maintains security of equipment, keys and supplies at all times.
• Reports lost and found items to Manager immediately.
• Maintains productivity and follows safety procedures and SOPs.
• Presents a professional image through appearance and behavior.
• Participates in meetings, training and team programs.

Skills

Hospitality

Communication

Follow verbal directions

Stamina

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks!
• Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied.
• Reports any rooms unable to be serviced within established time standards to supervisor.
• Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards.
• Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur.
• Maintains security of equipment, keys and supplies at all time.
• Reports lost and found items immediately to Manager.
• Maintains a productivity level not to exceed 30 minutes per room serviced.
• Follows any procedures for team cleaning or self-inspection programs in place.
• Responds quickly and courteously to guest requests.
• Follows all company/department policies and procedures, Standard Operating Procedures.
• Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures.
• Presents a professional image at all times through appearance and behavior.
• Actively participates in all hotel meetings, training, task forces, programs, etc.
• Protect and preserve assets of the HCCTR

Requirements

• Ability to follow verbal directions and organize the work day as required
• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to express hospitality, either in verbal or through expression to guests and fellow employees
• Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: stooping, squatting, walking, unlocking, opening, pushing, pulling, lifting, bending and stretching.
• The vast majority of the time is spent moving about the property in order to clean guest rooms, and this is usually accomplished by walking.
• Communication skills are necessary some of the time in order to interact with hotel guests or staff.
• In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.
• Room Attendants will have the opportunity to used problem-solving abilities in a limited capacity.
• Able to see and recognize safety and security hazards and concerns and report or correct them.
• The person in this position has some opportunities to utilize problem-solving abilities.
• The noise level in the work environment can vary from quiet to somewhat noisy.