Front Desk & Guest Experience Specialist

BENCHMARK; Riverside (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Mission Inn Hotel & Spa, part of Pyramid Global Hospitality in Riverside, CA, seeks a Front Desk Agent to greet guests and manage check-ins with warm hospitality. You will provide information about hotel amenities and local attractions, resolve issues to WOW guests, and support smooth front desk operations in a busy, world-class property.

This role offers an engaging, fast-paced environment where teamwork, reliability, and a guest-first mindset help you grow with a renowned hospitality

Qualifications

• High school diploma required or equivalent.
• Experience delivering friendly guest service and assisting guests.
• Strong communication skills, both verbal and written.

Responsibilities

• Check guests in and out, handling proper credit and records.
• Provide information about hotel amenities and the local area to guests.
• Resolve guest issues to WOW them and promote hotel programs.
• Interact with hotel staff professionally and follow posted procedures.

Skills

Customer service

Communication skills

Computer skills

Flexible schedule

Education

High school diploma or equivalent

Job description

The Mission Inn Hotel & Spa, part of Pyramid Global Hospitality in Riverside, CA, seeks a Front Desk Agent to greet guests and manage check-ins with warm hospitality. You will provide information about hotel amenities and local attractions, resolve issues to WOW guests, and support smooth front desk operations in a busy, world-class property.

This role offers an engaging, fast-paced environment where teamwork, reliability, and a guest-first mindset help you grow with a renowned hospitality