Hotel & Restaurant Supervisor – Guest Experience Lead

Graceland, Inc.; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Elvis Presley Enterprises in Memphis, TN, seeks a Food & Beverage Supervisor to oversee service practices at Graceland. The role requires supervising staff, training new hires, managing schedules and inventory, and ensuring guest satisfaction.

The position involves flexible days and shifts including weekends/holidays; compliance with health codes and company standards is essential. Equal opportunity employer. Internal/external recruitment.

Qualifications

• Supervisory experience in full-service dining; hotel or bar experience is a plus.
• Ability to cope with heavy workload and maintain service quality.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks with limited supervision.
• Strong attention to detail and guest focus.
• Ability to work with a diverse range of people.
• Some knowledge of food preparation and food safety techniques.
• Ability to handle money and cash transactions accurately.
• Skill in operating and cleaning restaurant equipment.
• Knowledge of catering is helpful; Excel/Word skills helpful.

Responsibilities

• Train new hires on service standards and POS MICROS under supervision.
• Ensure excellent guest service across the operation.
• Help manage cleanliness of the assigned location.
• Create and adjust schedules; manage invoices, payroll and equipment.
• Meet state/local health codes and company standards.
• Manage food and beverage ordering and inventory processes.
• Supervise staff and restaurant service delivery.
• Stock and restock as needed for the location.
• Collaborate with Associates in various tasks as needed.
• Help establish work schedules; resolve complaints; take disciplinary action as required.
• Submit and approve time in payroll system.

Skills

Supervisory experience

Guest service orientation

Strong communication

Prioritization with minimal oversight

Attention to detail

People skills

Food safety knowledge

Cash handling

Equipment operation

Excel/Word basics

Job description

This is a Full-Time position located in the Food and Beverage Department working variable and flexible days with working hours to include days, evenings, weekends, holidays, overtime, and on-premises catering as required. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.

RESPONSIBILITIES: Under the general supervision of the Food & Beverage Manager, help train new hires on service, POS MICROS, within the F&B department; ensure excellent Guest Service; help manage cleanliness of assigned location, create and adjust schedules, management of incoming invoices, payroll and equipment is required. Ability to meet and maintain state, county/city health codes and company standards is needed. Manage food and beverage ordering and inventory process. Supervise the staff and restaurant service. Stock and restock as needed for assigned location; work alongside Associates in any capacity as needed; help establish work schedules; resolve employee and guest complaints; take disciplinary action as required; submit and approve time in payroll system; and other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Supervisory experience in full service dinning is required, hotel and formal bar experience is a plus; ability to cope with heavy workload; excellent communication and interpersonal skills is essential; ability to prioritize and work with limited supervision; excellent attention to detail; ability to perceive and work with a wide range of people; Some knowledge of food preparation including food safety techniques is required, Food and Beverage inventory control experience is helpful; ability to accurately handle money and cash transactions; skill to operate and clean various restaurant equipment; some knowledge of catering helpful, knowledge of Excel and Word computer programs is helpful.

PHYSICAL REQUIREMENTS: Ability to stoop, reach, walk and stand for long periods of time; ability to lift boxes weighing up to forty (40) pounds; speak clearly and distinctly.

SPECIAL CONDITIONS: Uniform is required; hair net must be worn while in food production areas; work in non-smoking environment; must follow, have knowledge of health codes and be Serve-Safe Certified or willing to become certified, possess or willing to apply for an ABC Card and Beer Card.

APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.