Hotel Reservations & Guest Services Agent

Plaza Hotel & Casino LLC; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Plaza Hotel & Casino LLC in Las Vegas seeks a Call Center Representative to deliver excellent customer service, handle reservations, and promote hotel services. You will answer inbound calls, input reservations, verify availability, and explain policies while maintaining a friendly, calm tone.

This role requires a high school diploma, at least six months of guest service and multi-line phone experience, and the ability to work varied shifts in a fast-paced environment.

Qualifications

• Excellent interpersonal, customer service, and communication skills.
• Ability to respond calmly in complicated situations.
• Must communicate effectively in English, in written and oral forms.
• High school diploma or GED and ability to obtain Gaming License and Alcohol Awareness Card.

Responsibilities

• Answer phones and assist customers with reservations (made, altered, canceled).
• Input reservations, cancellations, and modifications.
• Verify room availability and rates; explain policies to callers.
• Respond to emails with reservation information and requests.
• Maintain accurate guest records and process credit card charges for reservations.

Skills

Interpersonal skills

Customer service

English proficiency

Multiline phone experience

Education

High school diploma or GED

Tools

LMS

MS Word

MS Excel

Job description

Plaza Hotel & Casino LLC in Las Vegas seeks a Call Center Representative to deliver excellent customer service, handle reservations, and promote hotel services. You will answer inbound calls, input reservations, verify availability, and explain policies while maintaining a friendly, calm tone.

This role requires a high school diploma, at least six months of guest service and multi-line phone experience, and the ability to work varied shifts in a fast-paced environment.