Hotel Ops Admin Assistant - Fast-Paced, Guest-Focused

Omni Hotels & Resorts; Nashville (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

Omni Nashville Hotel seeks an Operations Administrative Assistant to support the Food & Beverage and Rooms departments. You will assist the Directors by handling general office duties, payroll-related tasks, and coordinating records and reports.

The role requires strong computer skills and the ability to work in a fast-paced environment, with evenings and weekends as needed. Experience in hospitality is preferred, and you will interact with guests and associates to maintain smooth operations.

Qualifications

• Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities. Hotel experience strongly preferred.
• Able to deliver and communicate to diverse crowd of associates.
• The ability to work in a fast-paced high-pressure work environment while executing delegated tasks and assignment.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. This includes via email, telephone, and two-way radio.
• Ability to prioritize, organize and follow up on requests and needs in a fast-paced environment.
• Must have strong computer skills, including advanced proficiency in Microsoft Office programs, Internet research, and the ability to quickly learn new software.
• Highly motivated self-starter focused on quality, organization, guest service and teamwork.
• Must be able to work independently and successfully complete projects with minimal oversight.
• Exceptional organizational skills with the ability to prioritize and multi-task effectively.
• Must be able to maintain a professional appearance and create a welcoming environment for potential and current associates.
• Must be willing to work a flexible schedule to include evenings and weekends as needed.

Responsibilities

• Fulfill general office duties: typing, filing, phone answering, etc.
• Maintain property operations log, P.O. ledger, balance ledger to General Ledger monthly, assist in maintaining inventories and ordering supplies.
• Assume administrative duties in accordance with changing requirements.
• Assist with Payroll by maintaining schedules, daily attestation and requests.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Greet and assist visitors when they arrive at the office, assisting in settling customer complaints or issues.
• Design and layout all menus and promotional materials for all restaurant outlets.
• Design all promotional material to include posters, flyers, tent cards, food signs, signage for the hotel, and coupons.
• Gathers and organizes all materials for End of Month reports including checkbook audits and CARE completion reports.
• Provide administrative support and complete special projects as assigned by the Director of Food & Beverage and Director of Rooms.
• Maintain stationary supplies & proper filing systems.
• Prepare meeting timelines and documents for departmental and cross-departmental needs.

Skills

Admin experience

Customer service

English fluency

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

Omni Nashville Hotel seeks an Operations Administrative Assistant to support the Food & Beverage and Rooms departments. You will assist the Directors by handling general office duties, payroll-related tasks, and coordinating records and reports.

The role requires strong computer skills and the ability to work in a fast-paced environment, with evenings and weekends as needed. Experience in hospitality is preferred, and you will interact with guests and associates to maintain smooth operations.