Hotel Operations & Public Spaces Specialist

Hampton Inn Albany - Western Ave/University Area; City of Albany (NY); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

The Hampton Inn Albany - Western Ave/University Area is seeking an experienced Hotel Operations Person to support the housekeeping department by maintaining cleanliness and organization in public areas, assisting room attendants, and ensuring guests have a positive experience.

This role emphasizes teamwork, attention to detail, and reliable service across lobby, hallways, meeting rooms, and other spaces, with a strong focus on safety and guest satisfaction.

Formación

• High school diploma or equivalent required or preferred.
• Hospitality experience welcomed but not required.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Good communication and customer service skills.

Responsabilidades

• Assist room attendants with cleaning and preparing guest rooms.
• Deliver linens, towels, amenities, and housekeeping supplies to designated areas.
• Collect and transport dirty linens to the laundry area.
• Stock housekeeping closets and storage rooms.
• Clean and maintain hotel lobbies, hallways, elevators, stairwells, meeting rooms, and other public spaces.
• Vacuum, sweep, mop, dust, and polish assigned areas.
• Remove trash and recyclables from public areas and back-of-house locations.
• Ensure entrances and exterior areas are clean and presentable.
• Respond promptly to guest requests for extra towels, pillows, blankets, and amenities.
• Assist guests with directions and general inquiries.
• Maintain a friendly, professional, and service-oriented attitude.
• Assist with meeting room and banquet setup and breakdown as needed.
• Move furniture, equipment, and supplies throughout the property.
• Support special events and operational needs.
• Follow hotel safety and sanitation standards.
• Report maintenance issues, damage, or safety hazards immediately.
• Properly use cleaning chemicals and equipment.
• Adhere to company policies and procedures.

Conocimientos

Attention to detail

Customer service

Teamwork

Communication

Educación

High school diploma or equivalent

Descripción del empleo

The Hampton Inn Albany - Western Ave/University Area is seeking an experienced Hotel Operations Person to support the housekeeping department by maintaining cleanliness and organization in public areas, assisting room attendants, and ensuring guests have a positive experience.

This role emphasizes teamwork, attention to detail, and reliable service across lobby, hallways, meeting rooms, and other spaces, with a strong focus on safety and guest satisfaction.