Hotel Operations Manager (Rooms)

The Regional Municipality of Durham; New York (NY); On-site; USD 64,000 - 75,000; Full time

Job summary

Join a leading hospitality company as an Operations Manager at a premier hotel in New York City. You will oversee front office operations, ensure guest satisfaction, and lead colleague training. This role offers opportunities for professional growth and an exceptional benefits package.

Benefits

Medical, Dental, & Health Benefits

Vacation Days

401K Retirement Savings Program

Discounted & Complementary hotel stays at Hyatt hotels globally

Tuition Reimbursement

Work-life benefits including well-being initiatives

Global family assistance policy

Qualifications

• Minimum of one year of front office supervisory experience preferred.
• Refined verbal and written communication skills.
• Desire to satisfy the needs of others in a fast paced environment.

Responsibilities

• Support and oversee operational departments in the hotel.
• Responsible for guest satisfaction and colleague training and development.
• Assist with payroll and department operations in the head's absence.

Skills

Communication Skills

Guest Satisfaction

Supervisory Experience

Flexibility

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Operations Manager will provide support and oversight for the operational departments within the hotel. Areas of focus can include the front office/desk and guest services. The Operations Manager would be responsible for guest satisfaction, colleague training & development, as well as scheduling. Other responsibilities can include payroll, and running of the shift in the department head's absence. This role will report to the Front Office Manager.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

About the Hotel

Located in New York City's NoMad District, the Hotel Seville NoMad is a gracefully opulent landmark. Our custom-designed rooms and suites are designed with an upscale residential feel that says, "you're a local." We are steps away from chic dinning and shopping destinations, or our guests can choose to "stay-in" for speakeasy cocktails or Scarpetta's house-made pasta. A part of The Unbound Collections by Hyatt, we promise to inspire stories worth collecting.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule

Compensation

The anticipated compensation range is $64,350 - $75,000 annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

We're proud to offer exceptional benefits which include:
• Medical, Dental, & Health Benefits
• Vacation Days
• 401K Retirement Savings Program
• Discounted & Complementary hotel stays at Hyatt hotels globally
• Tuition Reimbursement
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption