Hotel Operations Manager (Rooms)

Hyatt Regency Calgary; New York (NY); On-site; USD 64,000 - 75,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Operations Manager (Rooms) to oversee hotel operations, focusing on guest satisfaction and staff training. The ideal candidate will contribute to a culture of care and is encouraged to grow professionally in a dynamic environment.

Benefits

Medical, Dental, & Health Benefits

Vacation Days

401K Retirement Savings

Discounted & Complimentary Hyatt hotel stays globally

Tuition Reimbursement

Well-being initiatives including Headspace subscription

Family assistance policy

Qualifications

• Minimum of one year previous front office supervisory experience preferred.
• Ability to work a flexible schedule.

Responsibilities

• Support and oversee operational departments within the hotel.
• Manage guest satisfaction, training & development, and scheduling.

Skills

Verbal communication skills

Written communication skills

Desire to satisfy others

Job description

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Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Organization - Seville Nomad

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Operations Manager will provide support and oversight for the operational departments within the hotel, including front office/guest services. Responsibilities include guest satisfaction, colleague training & development, scheduling, payroll, and managing shifts in the department head’s absence. This role reports to the Front Office Manager.

Hyatt associates work in an environment demanding exceptional performance and offering great rewards. Whether through career opportunities, job enrichment, or a supportive work environment, we are ready for you if you are ready for this challenge.

About The Hotel

Located in New York City's NoMad District, the Hotel Seville NoMad is a gracefully opulent landmark with custom-designed rooms and suites that offer an upscale residential feel. We are steps away from chic dining and shopping destinations, or guests can enjoy speakeasy cocktails or Scarpetta’s house-made pasta. As part of The Unbound Collections by Hyatt, we aim to inspire stories worth collecting.

Who You Are

Our ideal candidate understands and embodies our Culture of Care and core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek opportunities for personal and professional growth.

All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

• A genuine desire to satisfy others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule

Compensation

The anticipated range is $64,350 - $75,000 annually, depending on experience, education, and industry background.

Benefits

• Medical, Dental, & Health Benefits
• Vacation Days
• 401K Retirement Savings
• Discounted & Complimentary Hyatt hotel stays globally
• Tuition Reimbursement
• Well-being initiatives including Headspace subscription and local discounts
• Family assistance policy with paid time off for childbirth or adoption and financial support for adoption

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality