Hotel Housekeeping Manager

AC Element Hotel by Marriott Rochester, NY at City Gate; City of Rochester (NY); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Hospitality industry benefits

Health benefits

401(k)

Paid Time Off

Hotel room discounts

Food and beverage discounts

Career development and advancement

Job summary

DelMonte Hotel Group seeks an Operations Manager – Housekeeping for the AC Element Hotel by Marriott Rochester, NY at City Gate. You will oversee daily housekeeping and laundry operations, lead and develop associates, and uphold high cleanliness and service standards to ensure a great guest experience.

The role requires hands-on leadership, attention to detail, and strong communication. Compensation starts at $63,000 annually with bonus potential, plus comprehensive benefits and room discounts.

Qualifications

• Strong operational leadership and a focus on guest satisfaction.
• Ability to lead and develop housekeeping associates.
• Attention to detail and high cleanliness standards.

Responsibilities

• Oversee daily operations of the Housekeeping and Laundry departments.
• Lead and develop associates, ensuring cleanliness and service standards.
• Inspect rooms and public spaces and respond to guest concerns.

Job description

Description

Do you want to be part of a growing company with the ability to make a difference? Consider joining DelMonte Hotel Group, a reputable, family-owned business headquartered in Rochester, NY. As an industry leader, DelMonte Hotel Group develops, owns, and operates award-winning properties across five states, including New York, Ohio, Pennsylvania, Rhode Island, and Tennessee.

We are currently seeking experienced and driven candidates just like you to serve as an Operations Manager – Housekeeping for the AC Element Hotel by Marriott Rochester, NY at City Gate!

The main objective of the Operations Manager – Housekeeping is to assist in managing the daily operations of the Housekeeping and Laundry departments, ensuring clean, orderly, and attractive guest rooms and public spaces throughout the hotel. This position plays an important role in leading and developing associates, maintaining high standards of cleanliness, responding to guest concerns, and supporting the overall success of the hotel.

Successful candidates will combine strong operational leadership with exceptional attention to detail and a friendly, welcoming, and energetic personality. The ideal candidate will be a hands-on leader who is comfortable working alongside the team, inspecting rooms and public areas, addressing guest needs, developing associates, and ensuring our cleanliness and service standards are consistently achieved. Strong time management, communication, problem-solving, and leadership skills are essential for success in this role.

As an Operations Manager – Housekeeping with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and brings out the best in you each and every day. It’s the kind of company where many of our associates come for a job but stay for a career—the kind of place where your strengths will be appreciated and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with an excellent compensation package.

• Compensation: $63,000 annually and up based on experience, plus bonus potential
• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k)
• Paid Time Off
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

If you are quality-oriented, driven to succeed, and passionate about creating an exceptional guest experience through outstanding cleanliness and service, and joining the team at the AC Element Hotel by Marriott Rochester, NY at City Gate!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.