Hotel Operations Leader: Path to General Manager

Courtyard by Marriott; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Courtyard by Marriott in Denver is seeking a motivated Hotel Manager to lead day-to-day hotel operations and drive guest satisfaction along with profitability. This hands-on leader will manage front desk operations, guest service, staffing, scheduling, and budgeting while upholding brand standards and service excellence.

The role involves acting as Manager on Duty, coordinating with Sales, Revenue Management, Housekeeping and Maintenance, and working to continuously improve processes and guest

Qualifications

• 2+ years of supervisory hotel operations experience or equivalent.
• Open availability (AM, PM, weekends, and holidays).
• Friendly, professional and guest-focused attitude.
• Strong leadership, communication and problem-solving skills.
• Experience with Fosse system preferred.
• Bilingual or multilingual abilities are a plus.

Responsibilities

• Oversee front desk operations including check-in/check-out, reservations, and guest inquiries.
• Lead guest service efforts to ensure high satisfaction and promptly resolve concerns.
• Train, coach, and mentor front desk staff on service standards, systems and brand expectations.
• Assist with scheduling, payroll support, reporting and inventory management.
• Act as Manager on Duty including evenings, weekends and holidays.
• Support the General Manager with daily operations, staff accountability and planning.
• Maximize ADR, occupancy, RevPAR and profitability through operational execution.
• Understand financial statements, budgets, forecasting and KPIs.
• Coordinate communication between Sales, Revenue Management, Housekeeping, Maintenance and Front Office.
• Identify opportunities to improve processes, increase efficiency and guest experience.
• Guide and implement policies, procedures and systems to improve operations.
• Maintain a positive, collaborative work environment and culture of accountability.
• Assist with recruiting, onboarding, training, performance management and succession planning.
• Step into the General Manager's responsibilities in their absence.

Skills

Supervisory experience

Leadership

Communication

Problem-solving

Tools

Fosse system

Job description

Courtyard by Marriott in Denver is seeking a motivated Hotel Manager to lead day-to-day hotel operations and drive guest satisfaction along with profitability. This hands-on leader will manage front desk operations, guest service, staffing, scheduling, and budgeting while upholding brand standards and service excellence.

The role involves acting as Manager on Duty, coordinating with Sales, Revenue Management, Housekeeping and Maintenance, and working to continuously improve processes and guest