Hotel Operations Leader - Guest Service & Systems

Hampton Inn & Suites Fredericksburg, VA; Fredericksburg (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

The Hampton Inn & Suites - Fredericksburg @ Celebrate VA, operated by Essex Hotel Management, is seeking a DRIVEN Operations Manager to support the General Manager in delivering outstanding hotel operations and financial performance. You will oversee guest services, housekeeping, engineering, and F&B, ensuring brand standards and top-tier guest experiences.

Essential duties include supervising teams, hiring and training, managing expenses, and using PM systems for maintenance and guest

Qualifications

• 2 years of hotel experience, preferably in a comparable hotel.
• High school graduate or equivalent vocational training.
• Ability to manage all departments, including overnight operations.
• Must possess thorough knowledge of all hotel operations and individual job requirements.
• Able to effectively deal with internal and external customers with diplomacy to resolve conflicts.

Responsibilities

• Assist the General Manager and Assistant General Manager in overseeing the daily operations of the hotel, including front desk, housekeeping, maintenance, and food & beverage departments.
• Supervise associates, manage expenses, and maintain high service standards across all departments.
• Assist in hiring, training, and onboarding new employees to ensure adherence to policies and brand standards.
• Monitor staff performance, provide feedback and coaching; evaluate operational effectiveness and opportunities for improvement.
• Oversee PM systems and maintenance work orders, ensuring proper use by staff.
• Monitor and analyze financial reports to ensure the hotel meets its financial goals.
• Ensure guests receive exceptional service and that their needs are met promptly.
• Address and resolve customer complaints; maintain positive relationships across departments.
• Ensure compliance with all local, state, and federal laws and regulations.

Skills

Hotel operations

Leadership

Customer service

Budget management

Staff training

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

The Hampton Inn & Suites - Fredericksburg @ Celebrate VA, operated by Essex Hotel Management, is seeking a DRIVEN Operations Manager to support the General Manager in delivering outstanding hotel operations and financial performance. You will oversee guest services, housekeeping, engineering, and F&B, ensuring brand standards and top-tier guest experiences.

Essential duties include supervising teams, hiring and training, managing expenses, and using PM systems for maintenance and guest