Hotel Operations Leader: Guest Experience & Ops

Hotel Lucine; Marblehead (OH); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

The Wave at Marblehead in Marblehead, OH is seeking an Operations Manager to bridge Lark-managed hospitality assets with support departments and help the General Manager plan for the business. You will oversee staffing, training, and development while ensuring financial performance and asset condition.

You will supervise hotel operations, front desk, housekeeping, maintenance, and guest experiences, leading staff and coordinating with restaurant partners to deliver a seamless guest journey.

Qualifications

• Previous hotel leadership or supervisory experience required.
• Strong understanding of hotel operations, preferably in select-service or boutique hotel environments.
• Experience with front desk operations and housekeeping oversight preferred.
• Basic maintenance and preventative maintenance experience strongly preferred.
• Flexible schedule including evenings, weekends, and holidays as needed.

Responsabilités

• Oversee day-to-day hotel operations with GM oversight.
• Act as Manager on Duty and lead decision-making in GM's absence.
• Maintain visibility and provide hands-on operational support.
• Monitor guest satisfaction and address service issues promptly.
• Coordinate staffing, onboarding, and coaching of team members.

Connaissances

Leadership

Communication

Problem-solving

Independent work

Adaptability

Physical tasks

Description du poste

The Wave at Marblehead in Marblehead, OH is seeking an Operations Manager to bridge Lark-managed hospitality assets with support departments and help the General Manager plan for the business. You will oversee staffing, training, and development while ensuring financial performance and asset condition.

You will supervise hotel operations, front desk, housekeeping, maintenance, and guest experiences, leading staff and coordinating with restaurant partners to deliver a seamless guest journey.