Hotel Operations Leader & Guest Experience Coach

Shamin Hotels; Hampton (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Shamin Hotels in Virginia seeks an Assistant General Manager to support the General Manager in overseeing the hotel’s daily operations and ensuring revenue, cost and quality standards are met. The role involves supervising departments and maintaining high service levels.

The position emphasizes leadership, mentorship, and a strong focus on guest satisfaction and community presence, with responsibilities spanning budgeting, planning, and staff development.

Qualifications

• Experience working in hotel operations preferred.
• Strong leadership and mentoring abilities.
• Focus on guest satisfaction and revenue management.

Responsibilities

• Oversee day-to-day hotel operations as delegated by the General Manager.
• Monitor departmental budgets and financial statements.
• Develop short and long-term financial and operational plans.
• Ensure guest complaints are handled promptly and professionally.
• Promote cross-selling of other Shamin Hotels by staff.
• Mentor and guide hotel staff to achieve excellence.

Skills

Teamwork

Collaboration

Leadership

Job description

Shamin Hotels in Virginia seeks an Assistant General Manager to support the General Manager in overseeing the hotel’s daily operations and ensuring revenue, cost and quality standards are met. The role involves supervising departments and maintaining high service levels.

The position emphasizes leadership, mentorship, and a strong focus on guest satisfaction and community presence, with responsibilities spanning budgeting, planning, and staff development.