Hotel Operations Leader — Elevating Guest Experience

Crescent Hotels & Resorts; Deerfield (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an experienced Hotel Manager to join the leadership team at the Chicago Marriott Suites Deerfield. This hands-on role leads across Front Office, Housekeeping, F&B, and Guest Services to deliver exceptional guest experiences while driving financial performance.

The ideal candidate brings 5+ years of progressive hotel operations, senior leadership experience, and a proven ability to develop teams, maintain Marriott brand standards, and foster a culture of

Qualifications

• Minimum of 5 years of progressive hotel operations experience, preferably within a full-service or upscale hotel environment.
• Previous senior-level hotel operations leadership experience required.
• Strong operational knowledge across Front Office, Housekeeping, and Food & Beverage.

Responsibilities

• Lead daily hotel operations to ensure an exceptional and consistent guest experience.
• Provide leadership and direction across Front Office, Housekeeping, Food & Beverage, and Guest Services.
• Partner with department leaders to achieve guest satisfaction, Associate engagement, financial, labor, and operational goals.
• Maintain a strong presence throughout the hotel, engaging with guests and Associates and identifying opportunities to continuously improve the operation.
• Monitor guest feedback, service scores, and operational trends and develop action plans to improve performance.

Skills

Hotel operations

Leadership

Guest experience

Budgeting

Job description

Crescent Hotels & Resorts is seeking an experienced Hotel Manager to join the leadership team at the Chicago Marriott Suites Deerfield. This hands-on role leads across Front Office, Housekeeping, F&B, and Guest Services to deliver exceptional guest experiences while driving financial performance.

The ideal candidate brings 5+ years of progressive hotel operations, senior leadership experience, and a proven ability to develop teams, maintain Marriott brand standards, and foster a culture of