Hotel Manager

The Crescent Hotels Group; Deerfield (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive annual salary plus bonus

Operational incentive plan

Comprehensive health and wellness"

401(k) matching program

Hotel discounts at Crescent-managed 
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Marriott hotel discounts

Career development and advancement

Job summary

Crescent Hotels & Resorts is seeking an experienced Hotel Manager for the Chicago Marriott Suites Deerfield. This hands-on leader will oversee Front Office, Housekeeping, Food & Beverage, and Guest Services to drive guest experiences and financial performance.

The role requires strong hospitality leadership, visibility on property, and ability to develop teams while maintaining Crescent and Marriott standards.

Qualifications

• Minimum of 5 years of progressive hotel operations experience.
• Senior-level hotel operations leadership experience required.
• Strong operating knowledge across Front Office, Housekeeping, and Food & Beverage.
• Marriott brand experience strongly preferred.
• Proven ability to coach department leaders and build high-performing teams.
• Strong understanding of hotel financial performance, budgeting, forecasting, labor management, productivity, and cost controls.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Guest-focused mindset with a passion for service excellence.

Responsibilities

• Lead daily hotel operations to ensure an exceptional and consistent guest experience.
• Provide leadership across Front Office, Housekeeping, Food & Beverage, and Guest Services.
• Partner with department leaders to achieve guest satisfaction, Associate engagement, financial, labor, and operational goals.
• Maintain a strong presence throughout the hotel, engaging with guests and Associates and identifying opportunities to improve the operation.
• Monitor guest feedback, service scores, and operational trends and develop action plans to improve performance.
• Recruit, coach, develop, and retain talented leaders and Associates with a culture of accountability and collaboration.
• Monitor occupancy, business levels, productivity, and staffing to ensure appropriate labor management.
• Partner with hotel leadership on budgeting, forecasting, expense management, labor controls, and profitability initiatives.
• Review departmental performance, expenses, inventory controls, and other key indicators.
• Resolve guest concerns professionally and proactively, ensuring follow-up and service recovery.
• Establish and maintain operating procedures and service standards in cooperation with the General Manager.
• Participate in leadership, financial, operational, and departmental meetings.
• Provide leadership for the overall hotel operation in the General Manager’s absence as needed.
• Ensure compliance with Crescent policies, Marriott standards, safety requirements, and laws.
• Ensure flexibility to support the hotel based on business needs.

Skills

Hotel operations

Leadership

Budgeting & forecasting

Guest experience focus

Communication

Job description

Description

Crescent Hotels & Resorts is seeking an experienced and dynamic Hotel Manager to join the leadership team at the Chicago Marriott Suites Deerfield.

This is an exciting opportunity for a hands-on hospitality leader who thrives in a full-service environment and knows how to bring together great people, strong operations, exceptional guest experiences, and solid financial performance.

As Hotel Manager, you will play a key leadership role in the overall success of the hotel, providing direction across Front Office, Housekeeping, Food & Beverage, and Guest Services. Working closely with the General Manager and department leaders, you will help drive service excellence, Associate engagement, operational efficiency, and profitability while ensuring Marriott and Crescent standards are consistently delivered.

We are looking for a leader who is highly visible in the operation, enjoys developing teams, understands the business behind the guest experience, and is energized by finding ways to make a great hotel even better.

Why Crescent Hotels & Resorts?

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to and proud of the exceptional experiences we provide for our guests. More importantly, we know our Associates are the shining stars of what we do.

We understand what it takes to be part of something great. We encourage you to bring your true self to work every day. We will celebrate you and cheer you on as you shine bright throughout your career journey. From health and wellness programs and best-in-class learning and development to travel discounts that “feed your inner explorer,” we work hard to provide what YOU need.

Start your journey with us, where You Belong. We Care. Shine Bright.

What We Offer

• Competitive annual salary plus bonus
• Eligibility for an operational incentive plan
• Comprehensive health and wellness benefits for eligible Associates and family members
• 401(k) matching program for eligible Associates
• Hotel discounts at Crescent-managed properties throughout North America
• Marriott hotel discounts for eligible Associates and family members
• Career development and advancement opportunities within Crescent Hotels & Resorts

What You’ll Do

As Hotel Manager, you will be a highly visible leader throughout the property and an important partner to the General Manager and hotel leadership team. Key responsibilities include:

• Lead daily hotel operations to ensure an exceptional and consistent guest experience.
• Provide leadership and direction across Front Office, Housekeeping, Food & Beverage, and Guest Services.
• Partner with department leaders to achieve guest satisfaction, Associate engagement, financial, labor, and operational goals.
• Maintain a strong presence throughout the hotel, engaging with guests and Associates and identifying opportunities to continuously improve the operation.
• Monitor guest feedback, service scores, and operational trends and develop action plans to improve performance.
• Recruit, coach, develop, and retain talented leaders and Associates while building a culture of accountability, collaboration, and recognition.
• Monitor occupancy, business levels, productivity, and staffing to ensure appropriate labor management and operational coverage.
• Partner with hotel leadership on budgeting, forecasting, expense management, labor controls, and profitability initiatives.
• Review departmental performance, expenses, inventory controls, and other key financial and operational indicators.
• Resolve guest concerns professionally and proactively, ensuring appropriate follow-up and service recovery.
• Partner with the General Manager to establish and maintain effective operating procedures and service standards.
• Participate in hotel leadership, financial, operational, and departmental meetings.
• Serve as a key property leader and provide leadership for the overall hotel operation in the General Manager’s absence, as needed.
• Ensure compliance with Crescent policies, Marriott brand standards, safety requirements, and applicable laws and regulations.
• Maintain the flexibility necessary to support the hotel based on business and operational needs.
• Perform other job-related duties as assigned.

What We’re Looking For

Our ideal candidate is an experienced hotel operations leader who combines strong business acumen with a genuine passion for hospitality and developing people.

• Minimum of 5 years of progressive hotel operations experience, preferably within a full-service or upscale hotel environment.
• Previous senior-level hotel operations leadership experience required.
• Strong operational knowledge across Front Office, Housekeeping, and Food & Beverage.
• Marriott brand experience strongly preferred.
• Demonstrated success building, developing, and leading high-performing teams.
• Proven ability to coach department leaders, establish accountability, and create a positive and engaging workplace culture.
• Strong understanding of hotel financial performance, budgeting, forecasting, labor management, productivity, and cost controls.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Guest-focused mindset with a passion for service excellence and hospitality.
• Ability to balance strategic priorities with a hands-on approach to daily hotel operations.
• Professional, adaptable, and solution-oriented with the ability to lead effectively in a fast-paced hotel environment.

If you are a hospitality leader who enjoys being at the heart of the operation, developing great teams, and creating memorable guest experiences, we invite you to explore your next opportunity with Crescent Hotels & Resorts and the Chicago Marriott Suites Deerfield.

You Belong. We Care. Shine Bright.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts