Hotel Operations & Guest Services Manager

Kuukpik Corporation; Nuiqsut (AK); On-site; USD 70,000 - 110,000; Full time

Job summary

Kuukpik Corporation is seeking a Hotel Manager to lead the hotel and restaurant operations in Nuiqsut, Alaska. You will oversee guest services, staffing, maintenance, vendor relations, and financial performance while ensuring safety and compliance with company policies.

The role requires strong leadership, communication, and hospitality skills to create a welcoming, service-focused environment and drive high-quality experiences for guests and corporate partners.

Qualifications

• Excellent verbal and written communication skills for effective interactions with guests, employees, vendors, and partners.
• Strong interpersonal, hospitality, and customer-service skills, including the ability to resolve concerns calmly and professionally.
• Strong leadership and supervisory skills, with the ability to set expectations, build accountability, and support employee development.
• Excellent organizational and time-management skills, with the ability to coordinate multiple priorities in a fast-paced environment.
• Strong judgment, analytical, and problem-solving skills, including the ability to respond effectively to operational issues and emergencies.
• Working knowledge of hotel operations, guest services, housekeeping, facilities coordination, and hospitality-industry practices; proficiency with Microsoft Office Suite and the ability to learn hotel-management and reservation systems.

Responsibilities

• Plans, coordinates, and oversees all hotel operations to ensure efficient service delivery, a positive guest experience, and alignment with the approved business plan and budget.
• Maintains a visible presence throughout the hotel and ensures guests are welcomed and assisted in a professional, courteous, and timely manner.
• Responds to guest questions, concerns, complaints, special requests, and accommodation needs, resolving issues promptly and appropriately.
• Monitors reservations, occupancy, room availability, and operational priorities to support effective staffing and use of hotel resources.
• Conducts routine inspections of guest rooms, common areas, grounds, equipment, and workspaces to verify cleanliness, safety, appearance, and compliance with established standards.
• Coordinates preventive maintenance and repairs, communicates service needs, and follows through to ensure deficiencies are corrected promptly.
• Maintains accurate records and prepares reports related to occupancy, revenue, expenses, staffing, incidents, maintenance, inventory, and other operational activities.
• Monitors hotel supplies, furnishings, and equipment and coordinates purchasing, receiving, storage, and inventory control.
• Establishes and maintains productive relationships with suppliers, contractors, travel coordinators, corporate clients, event planners, and other business partners.
• Ensures hotel operations comply with company policies, health and safety practices, emergency procedures, and applicable legal or regulatory requirements.
• Responds appropriately to emergencies, incidents, and after-hours operational concerns and ensures required notifications and documentation are completed.
• Performs other related duties as assigned.

Skills

Communication

Leadership

Customer service

Time management

Problem solving

Hospitality operations

Tools

MS Office

Hotel management software

Job description

Kuukpik Corporation is seeking a Hotel Manager to lead the hotel and restaurant operations in Nuiqsut, Alaska. You will oversee guest services, staffing, maintenance, vendor relations, and financial performance while ensuring safety and compliance with company policies.

The role requires strong leadership, communication, and hospitality skills to create a welcoming, service-focused environment and drive high-quality experiences for guests and corporate partners.