Hotel Operations & Guest Experience Manager

Country Inn and Suites; Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Country Inn and Suites in Columbia, South Carolina, is seeking a positive and experienced Assistant General Manager to oversee daily hotel operations. This role involves providing strategic direction and ensuring effective management of employees to maintain exceptional customer service standards.

The ideal candidate should possess strong leadership qualities and a well-rounded understanding of the hospitality industry. Responsibilities include hiring staff, managing budgets, and developing marketing strategies to enhance the hotel’s services.

Qualifications

• Proven experience as a Manager is preferred.
• Familiarity with hospitality industry standards.
• Ability to resolve issues with a customer-focused orientation.
• An outgoing personality is required.

Responsibilities

• Oversee work of all employees and set clear objectives.
• Manage budgets and expenses, analyze and report financial information.
• Develop and implement marketing strategies to promote services.
• Conduct regular facility inspections to uphold health and safety standards.

Skills

Excellent communication skills

Strong organizational skills

Customer-focused orientation

Leadership ability

Team player

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Country Inn and Suites in Columbia, South Carolina, is seeking a positive and experienced Assistant General Manager to oversee daily hotel operations. This role involves providing strategic direction and ensuring effective management of employees to maintain exceptional customer service standards.

The ideal candidate should possess strong leadership qualities and a well-rounded understanding of the hospitality industry. Responsibilities include hiring staff, managing budgets, and developing marketing strategies to enhance the hotel’s services.