Hotel GM — Lead Teams, Elevate Guest Experience

Newport Hospitality Group, Inc; Columbia (SC); On-site; USD 95,000 - 140,000; Full time

Job summary

Marriott Brand General Manager in Columbia, SC leads hotel operations from occupancy and RevPAR to guest satisfaction, labor performance, and daily challenges. You’ll be out in the property, coaching teams, walking rooms, and ensuring a memorable guest experience.

You set the tone for performance and culture, balance financial results with guest care, and partner with Sales and Revenue Management to optimize revenue while maintaining Marriott standards.

Qualifications

• Experience leading hotel teams and department heads.
• Strong financial acumen and P&L familiarity.
• Proven ability to build guest-centric culture.
• Demonstrated commitment to brand standards and quality service.

Responsibilities

• Leading, coaching, and developing department leaders and hotel associates.
• Creating a positive, accountable, and service-focused workplace culture.
• Driving guest satisfaction and responding effectively to guest feedback.
• Maintaining Marriott brand standards and ensuring brand compliance.
• Overseeing rooms, housekeeping, front office, engineering, and other hotel operations.
• Managing staffing levels, scheduling, productivity, and labor costs.
• Recruiting, developing, recognizing, and retaining great team members.
• Reviewing financial performance, forecasts, budgets, and operating expenses.
• Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance.
• Maintaining a clean, safe, welcoming, and well-maintained property.
• Ensuring compliance with company policies, safety standards, and applicable employment practices.
• Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners.
• Taking ownership of challenges and following through until they are resolved.

Job description

Marriott Brand General Manager in Columbia, SC leads hotel operations from occupancy and RevPAR to guest satisfaction, labor performance, and daily challenges. You’ll be out in the property, coaching teams, walking rooms, and ensuring a memorable guest experience.

You set the tone for performance and culture, balance financial results with guest care, and partner with Sales and Revenue Management to optimize revenue while maintaining Marriott standards.