Hotel Operations & Guest Experience Lead

Residence Inn Seattle South Renton; May Creek (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k)

Voluntary benefits

Life enrichment

Get paid daily

Job summary

Residence Inn Seattle South Renton is seeking an Assistant General Manager to lead hotel teams under InnVentures' standards, inspiring others to deliver memorable guest experiences. You will mentor staff, guide departments, and champion service excellence while ensuring smooth operations, cost controls and sustainable revenue growth.

This role requires strong communication, hands-on leadership, and a commitment to guest satisfaction, safety and a collaborative culture that supports the hotel’s

Qualifications

• Minimum 2-3 years progressive hotel experience.
• Bachelor's Degree preferred.
• Must communicate effectively with all staff and guests.
• Ability to lead and mentor hotel teams.

Responsibilities

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain a high level of satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure that all standard operating procedures are followed.
• Assist with benefits administration, payroll and other human resources tasks including employee recognition and celebrations.
• Support and contribute to the proactive sales efforts of the sales team on a continual basis.
• Ensure that proper emergency procedures are communicated and followed, when necessary.
• Conduct property inspections to ensure the hotel is a clean, safe and secure environment.
• Plan for success and improvement with staff meetings, action plans and daily huddles.
• Support and fill in for the General Manager when needed.

Skills

Leadership

Communication

Customer service

Coaching & mentoring

Problem solving

Multitasking

Staff development

Education

Bachelor's Degree

Job description

Residence Inn Seattle South Renton is seeking an Assistant General Manager to lead hotel teams under InnVentures' standards, inspiring others to deliver memorable guest experiences. You will mentor staff, guide departments, and champion service excellence while ensuring smooth operations, cost controls and sustainable revenue growth.

This role requires strong communication, hands-on leadership, and a commitment to guest satisfaction, safety and a collaborative culture that supports the hotel’s