Hotel Operations Director — On-Site Resort Leader

Caesars Entertainment; Valley Center (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Harrah's Resort Southern California in Valley Center, CA, seeks a Director of Hotel Operations – Front Operations to lead daily hotel front and guest services, ensuring flawless guest experiences and efficient operations.

This on-site role requires strong leadership, strategic planning, and collaboration with other hotel departments to drive service excellence and financial results.

Job description

Director of Hotel Operations- Full Time, Hotel Front Operations (Harrah's SoCal)

Valley Center, CA, United States (On-site)

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA

At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Develop and implement business plans to achieve established standards for service, quality and profit for all operations of Front Office, Hotel Services, PBX, Laundry; Housekeeping, Valet, Wardrobe, and Spa departments, according to established standards to provide maximum customer / team member service and satisfaction while achieving financial goals.

How You Will Create the Extraordinary

• Develop and execute strategic business, financial, and capital plans that align with the resort's objectives and drive profitability across all hotel operations.
• Identify and implement initiatives that increase occupancy, revenue, guest satisfaction, operational efficiency, and overall market competitiveness.
• Analyze financial, operational, and service performance metrics, proactively adjusting strategies and presenting recommendations to senior leadership.
• Oversee pricing, quality, marketing support, service standards, and operational processes to ensure an exceptional guest experience and strong business results.
• Ensure hotel operations support casino marketing initiatives, VIP guest experiences, special events, and property-wide service excellence.
• Establish, monitor, and maintain quality assurance, labor management, and cost control programs while ensuring compliance with company policies and budgetary guidelines.
• Lead, coach, and hold departmental leaders accountable for operational performance, service standards, financial results, and team engagement.
• Develop a high-performing leadership culture through succession planning, cross-training, career development, coaching, and regular performance discussions.
• Foster an engaging, inclusive, and fun work environment that promotes employee satisfaction, retention, teamwork, and continuous improvement.
• Lead all operations with integrity and accountability while ensuring compliance with applicable laws, regulations, and company policies.
  

What You Will Need

• Bachelor's degree in Business, Hospitality Management, or a related field preferred.
• Minimum five years of hotel operations experience, including 3-5 years in a senior management role.
• Proven multi-department leadership experience in a hotel, resort, or casino environment of similar size and complexity.
• Strong financial acumen with experience in budgeting, forecasting, labor management, and cost control.
• Demonstrated ability to deliver exceptional guest experiences while maintaining high service standards.
• Proven track record of developing leaders, promoting employee growth, and building high-performing teams.
• Excellent communication, relationship-building, problem-solving, and customer service skills.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.

ADDITIONAL REQUIREMENTS

• Must be able to maneuver to all areas of the casino.
• Must be able to work independently.
• Must be able to work multiple projects concurrently. Candidate should be detail oriented, self-motivated and should be able to prioritize work appropriately.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to work any assigned shift.
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing work environment.
• Must be able to speak distinctly and persuasively to others.
• Able to write memos, letters, and reports.
• Able to understand, interpret and analyze written and financial reports.
• Must be able to maneuver to all areas of the casino and the retail shops.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

Salary: Starting at $120k per year, depending on experience.

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

About Us

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? AtHarrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88601
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Harrah's Resort Southern California (On-site)