Hotel Operations Assistant

Backroads; Berkeley (CA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Backroads, based in Berkeley, seeks a Hotel Operations Assistant to ensure accuracy of hotel data across internal systems. You will perform data entry, generate reports and contracts, and analyze rate and performance metrics to support partner negotiations.

This role collaborates with contract owners and other departments, requires system-savvy, strong communication, and the ability to work both independently and as part of a team in a dynamic travel environment.

Qualifications

• Proficient with MS Office and Excel.
• Attention to data accuracy and detail.
• Strong written and verbal communication skills.
• Ability to manage time and prioritize tasks.
• Capable of working independently and in a team.

Responsibilities

• Review and edit contract documents for accuracy.
• Perform data validation audits in internal systems.
• Support contracting workflow with 850+ hotel partners.
• Collaborate with contract owners to ensure accurate data representation.

Skills

MS Office

Excel

Data validation

Communication

Time management

Independent worker

Team collaboration

Tools

MS Office Suite

Job description

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. Our people make all the difference in our success.

About the role:

The Hotel Operations Assistant plays a key role in supporting the Hotel Operations Team by ensuring the accuracy and consistency of hotel-related data across internal systems and workflows. In this role, you'll be responsible for timely data entry, generating reports and contracts, and analyzing rate and performance metrics to support partner negotiations. You'll collaborate closely with contract owners and other key departments to support hotel-related processes and ensure data accuracy. Success in this role requires strong attention to detail, excellent organizational and communication skills, and a problem-solving mindset. You'll thrive here if you're systems-savvy, a natural collaborator, and passionate about supporting a dynamic team in the active travel space.

What you'll do:

• You'll review and edit contract documents for accuracy and quality.
• You'll conduct data validation audits to ensure data accuracy in our internal systems.
• You'll take on additional projects to support our contracting workflow with over 850+ hotel partners.
• You will establish a collaborative working relationship with contract owners to ensure all contract information is accurately represented in our systems.

What you'll need to be successful:

• Comfortable navigating and mastering new systems.
• Proficiency in MS Office Suite, particularly within Excel.
• Strong written and verbal communication skills.
• Strong time management and prioritization skills.
• Ability to work well independently and as part of a team.
• Strong problem-solving skills with a proactive, solutions-focused approach.
• Enthusiastic about working for Backroads and have a passion for active travel and the outdoors.

Work environment:

On-Site, Berkeley, CA 4 days in-office, 1 day work from home (Wednesdays).

About the Department:

The Hotel Operations team is part of our greater Trip Development Department, comprised of contract administrators and data specialists located in Berkeley, CA and Utrecht, Netherlands. The team is responsible for reaching agreements with our 850+ luxury hotel and ship partners, which include some of the world's most remarkable and esteemed accommodations. This team is focused on building relationships with our hotels and ships in a timely manner that yields the best outcome for both the hotel/ship and Backroads and is a key part in providing amazing experiences for our guests.

I can't imagine a better way to travel the world than under your own power and in the company of like-minded adventurers. Sure, Backroads provides superb accommodations and meals, amazing Trip Leaders and unforgettable local encounters. But whether you're sticking with the group or breaking off on your own, all of our planning and support are ultimately aimed at one simple thing: giving you the flexibility you need to discover the world on your own terms.

Tom Hale, Founder & President